project manager for partner experience

Glovo is a local delivery platform operating in around 65 countries worldwide. It is part of the Delivery Hero Group, headquartered in Berlin, Germany.

• Identify operational improvement opportunities by analyzing service performance data and conducting deep dives across markets;
• Prioritize opportunities based on their potential impact on key business metrics, business context and required effort;
• Identify and lead initiatives to improve partner satisfaction, contact ratio, service-related costs and partner churn;
• Own projects end-to-end from problem identification and hypothesis validation through execution, rollout and impact tracking;
• Coordinate multiple initiatives and stakeholders by creating clear priorities, action plans and follow-ups;
• Create and optimize Partner and Agent Experience processes and propose self-service improvements across HelpCenter and Partner Support flows;
• Work closely with Commercial teams to understand partner needs and align support processes with business requirements;
• Contribute to the rollout and adaptation of new service processes and product solutions across markets;
• Identify solutions that can be replicated and scaled globally.

• Independently query and analyze data, conduct deep dives and translate insights into practical operational improvements;
• Bring structure to complex environments and turn ambiguity into concrete next steps, owners and timelines;
• Influence without authority and coordinate stakeholders across Commercial, Operations, Legal, Finance and Product/Tech;
• Manage initiatives end-to-end, including problem identification, hypothesis validation, solution execution, stakeholder management and results tracking;
• Manage competing priorities, make trade-offs and focus on high-impact initiatives;
• Break down complex operational problems, identify root causes and design practical, scalable solutions while ensuring compliance with market regulations;
• 2–4 Years of experience in project management, consulting, operations or similar roles in fast-paced environments;
• Actively use AI to improve productivity and identify opportunities to increase operational efficiency, reduce costs and improve process quality and scalability;
• Demonstrate high ownership, bias for action and adaptability in ambiguous, fast-paced environments;
• Bachelor’s degree in Engineering, Business or a related field;
• Fluent in English.

• Equal opportunities and an inclusive work environment are provided.