project manager for enterprise SaaS

Shift delivers AI agents that transform critical insurance work. Its insurance-grade AI is accurate, explainable, and secure, helping leading insurers improve speed, confidence, and focus on the people they serve through a SaaS platform.

• Own the end-to-end delivery of complex enterprise software projects across the UK portfolio;
• Build and maintain delivery plans, milestones, dependencies, RAID registers, decision logs, and governance rhythms;
• Connect Delivery, Data Science, Product, Engineering, and GTM teams with customer technical and business stakeholders;
• Anticipate delivery, resource, commercial, and customer risks, and provide clear options and recommendations;
• Drive actions to closure with named owners and dates;
• Provide concise, fact-based reporting for customers and senior leadership;
• Maintain accurate project and portfolio information in Salesforce, Jira, and delivery-planning tools;
• Lead customer workshops, governance meetings, Steering Committees, and recovery discussions;
• Support pre-sales and opportunity shaping by validating scope, delivery methodology, assumptions, resource needs, timelines, and Statements of Work;
• Challenge unsupported commitments and ensure Delivery and technical assumptions are understood before external positioning;
• Manage multiple workstreams or clients while maintaining control of detail, priorities, and customer outcomes;
• Improve delivery practices through reusable templates, smarter workflows, automation, and practical use of AI;
• Contribute to strategic UK and wider Delivery initiatives that make execution more predictable, repeatable, and scalable.

• At least 5 years of experience delivering IT, SaaS, data, analytics, or enterprise transformation projects;
• Strong experience managing complex, client-facing implementations involving multiple internal and external teams;
• Ability to operate independently, make sound judgments, and know when to escalate;
• Proactive and pre-emptive mindset;
• Strong ownership and follow-through;
• Excellent written and verbal communication skills;
• Confidence working with senior customer stakeholders and internal leaders;
• Strong planning, governance, risk management, and decision-management skills;
• Commercial awareness of scope, effort, cost, margin, and customer commitments;
• Ability to work in ambiguity and organize incomplete or changing information;
• Continuous-improvement mindset with evidence of introducing better tools, templates, processes, or ways of working;
• Openness to coaching and mentoring, with the maturity to challenge constructively and bring independent ideas;
• Experience with Salesforce, Jira, Atlassian, Asana, Monday.com, or similar delivery/PMO platforms;
• Native or fully fluent English;
• Nice to have: experience in insurance, fraud, data science, or regulated industries, PMP, PRINCE2, Agile, Scrum, or similar certification.

• Flexible remote and hybrid working options;
• Competitive Salary and a variable component tied to personal and company performance;
• Multiple Learning and Development opportunities, including Focus Fridays, a half-day each month for learning and personal growth;
• Generous PTO and paid holidays;
• Mental health benefits;
• 2 MAD Days per year for paid volunteering;
• Additional benefits may be offered by country based on eligibility;
• AI tools are used to help review applications for this role.