project manager for airport transformation

United Airlines operates a global airline and its Customer Experience team delivers customer service and supports a more customer-centric and dependable airline.

• Implement project initiatives within Airport Operations and Customer Strategy and Innovation for one or more global regions
• Lead stakeholder teams in planning and executing station openings and closings, mainline-to-express and express-to-mainline conversions, vendor transitions, and terminal moves
• Define project standardization and prioritization methodologies and systems for capturing costs associated with market entry and exits to support corporate profit-versus-revenue decisions
• Assemble and lead cross-divisional teams to ensure successful implementation
• Develop and administer systems and procedures that enable station management to manage vendor performance and compliance
• Provide strategic leadership to cross-divisional stakeholder teams during project management and execution, addressing issues and removing roadblocks
• Collaborate with corporate training, station personnel, and planning organizations
• Work with Government Affairs and Regulatory staff to support market-entry requirements with foreign national governments
• Direct continuous improvement to incorporate project learnings, refine and upgrade project models, increase market flexibility, and reduce operational and regulatory risk

• Bachelor's degree or equivalent relevant experience
• Experience in Airport Operations or a related background
• Multidiscipline field leadership experience; General Manager experience preferred
• Experience with large project management initiatives and cross-divisional work
• Experience coordinating business and technical resources under an integrated project plan to ensure resource alignment
• Demonstrated experience delivering measurable business benefits through project execution
• Strong interpersonal, verbal, and presentation skills
• Proficiency in facilitating, delegating, and motivating cross-functional groups or activities
• Exposure to change management or facilitation, enterprise communication, and training
• Strong organization and ability to manage competing priorities
• Ability to provide leadership, guidance, influence, and mentoring to project teams
• Experience with process and system mapping and analysis
• Ability to adapt to shifting priorities, demands, and timelines using analytical and problem-solving skills
• Proficiency with Microsoft Word, Excel, PowerPoint, Visio, and Project
• Must be legally authorized to work in the United Kingdom, Germany, Switzerland, Portugal, Netherlands, or Belgium
• Fluent in written and spoken English
• Successful completion of an interview is required to meet job qualifications
• Reliable, punctual attendance is an essential function of the position
• Будет плюсом: Airline industry experience, understanding the capabilities and limitations of generative AI tools and using them for research, analysis, content creation, and problem-solving, validating AI-generated outputs through critical thinking while following company policies on responsible AI use, data privacy, and security

• Position is offered on local terms and conditions
• Expatriate assignments and employment visa sponsorship will not be awarded, including for time-limited visa status
• Standardized incentive program available to eligible employees
• Localized benefits packages vary by country
• Up to 75% travel