project manager (event technology)

Grip provides an AI-powered Event Engagement Platform for trade shows, conferences, and hosted buyer events, enabling clients to create virtual, hybrid, and live experiences on a single platform.

• Own the end-to-end delivery lifecycle for assigned client events, from post-sale handover and kickoff through go-live, onsite delivery where required, and post-event closeout
• Build and maintain project plans, milestones, owners, dependencies, risks, timelines, and client-facing status communications
• Serve as the primary operational contact for clients during implementation, clarifying requirements, responsibilities, deadlines, and best practices for using the Grip platform
• Implement and advise on platform configuration, event setup, data readiness, attendee engagement, matchmaking, content, and activation strategies
• Lead client project meetings, document decisions and actions, follow up, and communicate progress to clients and internal stakeholders
• Manage scope against the Statement of Work, identify scope creep, and work with Commercial and Customer Success teams on change requests
• Coordinate with Customer Success, Solutions/Integrations, Product, Support, Engineering, Sales, and Finance
• Partner with technical and integration teams to ensure event data, imports, integrations, testing, and platform configuration are completed accurately and on schedule
• Lead project risk management, escalate issues, and drive resolution across client and internal teams
• Conduct quality checks and readiness reviews before launch to ensure the event meets client expectations and Grip delivery standards
• Track project time, delivery effort, and metrics to maintain operational efficiency and identify delivery-margin risks
• Capture project learnings and contribute to improved delivery processes, templates, standards, and scalable ways of working
• Attend client events onsite regularly, represent Grip professionally, and manage live event delivery

• 5+ Years of experience in project management, implementation, event operations, customer delivery, or client services
• Ability to manage multiple client projects simultaneously in a deadline-driven environment
• Strong client-facing communication skills, including leading meetings, challenging unclear requirements, setting expectations, and handling difficult conversations constructively
• Comfortable working with event data, registration platform configuration, native integrations, imports, testing, and technical teams
• Available for significant travel, including onsite client events multiple times per quarter throughout North America and internationally, as business and client needs require
• Будет плюсом: experience implementing or supporting event technology, SaaS platforms, registration systems, event apps, networking solutions, or related digital-event products; experience with ETL processes, APIs, CRM systems, or third-party integrations

• Локация: Великобритания
• Significant travel is an essential requirement, including onsite client events multiple times per quarter throughout North America and internationally