project manager

RichBrains specializes in designing and developing highly available, durable, and scalable applications tailored to meet demanding requirements.

• Manage customer requests and ticket lifecycles across support channels, creating tasks and providing progress updates to stakeholders;
• Manage internal team tasks and system errors, prioritizing them by urgency and technical impact;
• Coordinate technical tasks and team workload, including deployments and platform refreshes, to ensure external agreements are met;
• Communicate with stakeholders through meetings and other channels, handling task prioritization based on client needs;
• Prepare documentation, including technical proposals, summaries, and reports, by coordinating with the team to gather information.

• Fluent English (C1) with excellent verbal and written communication skills;
• At least 1 year of experience in a customer-facing, support, coordination, or operational role;
• Understanding of support and maintenance processes, ticket lifecycle management, and prioritization principles;
• Highly responsible and proactive approach with the ability to take ownership of tasks;
• Strong organizational, analytical, and time-management skills;
• Nice to have: Hands-on experience with project management, issue tracking, and ticketing tools (Jira, Service Desk, Intercom), understanding of SDLC and Agile, experience with Salesforce, familiarity with AI tools like ChatGPT.

• Motivated and highly professional team;
• Corporate events;
• Access to corporate perks and discounts;
• Working hours 11:00-20:00 Minsk time.