This role is critical to the High Tech (HT) Practice as it provides the operational backbone for business-critical projects, ensuring disciplined execution, accountability, and timely delivery across complex, multi-stakeholder environments. It enables data-driven decision-making and continuous improvement by translating insights from analysis and best practices into tangible enhancements in process effectiveness, operational efficiency, and business outcomes. By integrating structured project management with scalable processes, and cross-functional partnership, this role will drive business results for HT.
The Project Manager is responsible for:
Ensuring the Practice executes initiatives with a targeted strategy that will achieve measurable improvements in process effectiveness, process efficiency and client satisfaction. They will achieve this by working closely with Practice Leadership, the Practice Chief of Research, Business Operations Strategy team members, and Practice Support Services to best execute and drive continuous improvement for HT.
A successful candidate must be able to do the following:
- Partner and collaborate with key business partners to capture operational and business requirements and successfully establish and execute on business strategies.
- Lead company-wide projects, in collaboration with team leadership and internal corporate teams focused on operational effectiveness.
- Own multi-year change management projects to launch and reinforce projects to tackle our most urgent challenges. Support the group’s content leadership to regularly track progress against these objectives.
- Manage processes through the effective use of resources and feedback in all processes. Strive for effective and timely issue resolution and root cause analysis.
- Solve complex business challenges by anticipating stakeholder barriers, recommending practical approaches, and designing scalable solutions.
- Display business acumen by building understanding of Research areas supported, internal/external business management and informational needs. Become the go-to person for all related questions and issues.
- Identify and escalate risks (e.g., missed deadlines, resource constraints, execution gaps) proactively to ensure timely visibility and mitigating actions.
- Communicate effectively with project stakeholders, BOSs, peers in HTI, and external partners across BTI.
- Learn the research process and specific needs of the practice with respect to the delivery of consistent high-quality insight to clients.
- Partner with BOSs and PM team to share operational best practices across HT.
- Operate independently to identify obstacles, resolve issues, and sustain momentum against priority initiatives.
