Project Manager

MAP | WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses.

MAP is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where AI and data are reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses.

We’re hiring a Project Manager at WPP ES MAP to take full ownership of the successful delivery of marketing automation, CRM, and digital transformation projects. Working within our client service and delivery teams, you will organize cross-functional talent, guide projects from initiation to completion, and ensure our solutions meet exacting quality benchmarks, timelines, and budgets. We’re looking for someone with a proactive delivery mindset, who excels at turning complex plans into seamless execution and thrives in a collaborative, fast-paced environment.

Your time will be spent planning, orchestrating cross-functional teams, steering budgets and timelines, communicating with clients, and proactively removing obstacles. We work in a nimble, collaborative way, moving between project management software, sprint boards, budget sheets, and client steering meetings. Some projects will arrive with a clear brief; others will require navigating shifting requirements and complex enterprise systems. You’ll be the driving force that ensures our projects are delivered smoothly, on scope, and to the highest standard.

• End-to-end project management: Take full responsibility for managing multiple projects simultaneously from initiation to completion, ensuring deliverables meet quality standards, milestone deadlines, and budget requirements.
• Planning, scheduling, and resource allocation: Develop robust project plans, scopes of work, schedules, and budgets. Efficiently allocate cross-functional resources and forecast project capacity.
• Cross-functional orchestration: Organize multidisciplinary teams (specialists in CRM, engineering, QA, design, and data) and coordinate efforts, navigating obstacles, challenges, and shifting priorities to deliver on time and within scope.
• Client partnership and communication: Act as the primary point of contact for clients on assigned projects, providing clear and regular updates, managing expectations, and promptly addressing concerns or issues.
• Bridging teams and stakeholders: Foster transparent, effective communication between internal delivery teams, clients, and external third parties, translating technical complexity into clear business context.
• Monitoring, risk, and KPI tracking: Drive and monitor progress, identify risks early, and implement proactive mitigation strategies. Produce comprehensive project reports, track velocity and KPIs, and analyze performance.
• Mentorship and team support: Support and guide junior team members, delegating work effectively, offering constructive feedback, and fostering their professional growth.

You will report directly to an Account Director or Client Service Director (depending on team organization) and be guided in day-to-day delivery by senior leadership or a Senior Project Manager within the team.

You will sit at the centre of cross-functional delivery pods, collaborating closely with CRM strategists, marketing automation engineers, technical architects, QA testers, UI/UX designers, and account managers. Together, you will turn strategic client goals into live, high-impact enterprise marketing solutions.

• Core CRM & MarTech foundation: A solid understanding of CRM principles, lifecycle marketing, and best practices in omnichannel communications.
• Strong PM methodologies: Deeper understanding of project management methodologies (Agile, Waterfall, hybrid models), risk and issue management, scope management, and resource allocation.
• A proactive, "four-wheel drive" mindset: Demonstrated resilience and initiative, able to tackle complex project issues, navigate terrain changes, and drive momentum across daily work.
• Multi-project and budget management: Proven ability to manage multiple projects and budgets simultaneously, with strong prioritization skills to meet objectives efficiently.
• Tool and data proficiency: Proficient in modern project management software (such as Jira, Confluence, Asana, or Monday.com), solid spreadsheet skills, and familiarity with data visualization and KPI reporting.
• Stakeholder management: Strong stakeholder management and relationship-building skills, with the ability to maintain composure, trust, and alignment across clients and team members.
• Clear communication: Ability to simplify complex technical or operational concepts for optimal comprehension across written updates and client presentations.
• Adaptability and problem solving: Openness and flexibility when navigating scope adjustments, client feedback, and shifting timelines. Analytical thinking to identify root causes and develop solutions proactively.
• Collaborative leadership: Motivating teams, delegating effectively, providing constructive feedback, and supporting junior team members with guidance suited to their level.
• Experience working within an agency, digital consultancy, or enterprise professional services environment.
• Familiarity with major enterprise CRM and marketing automation platforms such as Adobe Experience Cloud / Marketo, Salesforce Marketing Cloud, or Braze.
• Formal project management certifications (e.g., Scrum Master / CSM, PMP, PRINCE2) are welcome but not mandatory.

WPP (MAP/VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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