Based at our Cyber Centre of Excellence in Maidenhead and our site in Farnborough.
Powering Decision:
Join the team redefining defence technology. From engineering systems that save lives to leading programs that change the battlefield—find your place in the future of defence.
Cyber Business:
Our Cyber business unit is at the forefront of pioneering advanced cryptographic and key management solutions, facilitating the confidential exchange of vital information for customers operating at both tactical and strategic echelons. Join our team and participate in the innovation that ensures the highest security and trust worldwide.
Candidates must be willing and able to obtain, and maintain, DV security clearance .
As Project Manager you will work with specialists from engineering and IT disciplines, leading a small team responsible for delivery, support and enhancement of a technical system for a key customer. The role focuses on coordination, maintaining strong customer and stakeholder relationships, and quality of service.
The successful candidate will need ensure delivery of the project to time, cost and quality, meeting KPIs and SLAs. This may include planning and running pilot projects to assess suitability for rollout to enhance the service for the stakeholder community.
Take ownership of delivery performance, customer satisfaction, management, measurement, and reporting both to external and internal stakeholders.Build and maintain strong customer relationships, acting as a trusted point of contact for operational support and service delivery matters.Coordinate across teams including IT and Technical Services and Compliance to ensure effective long-term delivery and support meet required standards.Monitor service performance, identify improvement opportunities, and drive continuous service enhancement initiatives.Resolve conflicts, coordinate priorities, and motivate teams to maintain high service standards and productivity.Communicate status, operational risks, issues, financials, delivery performance and improvement plans to stakeholders and senior leadership.Identify opportunities for contract growth, improvements, and additional support offerings aligned with customer needs.Contribute to the development of costed proposals and support models for contract changes, pilot studies and strategic growth plans.Planning and delivery of pilot projects to time, cost and quality, to assess the effectiveness and suitability of enhancements to be integrated into the service.
