Product Owner / Product Owner

Location: İstanbul or Ankara

Working style: Hybrid

We are looking for a Product Owner or Senior Product Owner who is fluent in English to join our growing team and own our Speech Recognition (SR) and Text-to-Speech (TTS) products. These engines power voice agents, conversational analytics, and agent assist solutions for enterprise contact centers in 20+ countries, and are used both directly by enterprises and through partners who embed them into their own products. In this role, you will turn customer, market, and research input into a clear roadmap and backlog, working closely with engineering, R&D, QA, and customer-facing teams. If you ship fast, test early, and learn from real usage, this opportunity is for you. The level (Product Owner or Senior Product Owner) will be determined based on your experience.

Sestek is a global technology company developing AI-powered conversational solutions that empower organizations to be data-driven, enhance efficiency, and offer superior customer experiences. We are an R&D center, and our solutions are developed by a team of over 100 engineers specializing in text-to-speech, speech recognition, natural language processing, and voice biometrics technologies. As of 2022, we are part of Unifonic, a leading Communications Platform as a Service (CPaaS) provider, and we have grown into an international organization with over 500 dynamic team members. We have a customer base of 500 enterprises across 20 countries in the US, EU, and MENA regions.

• Ship MVPs fast and improve them with real user feedback.
• Run experiments and make decisions based on results rather than long analysis.
• Work with partners to understand how end users use our voices and speech models.
• Own the SR and TTS backlog, write user stories and acceptance criteria, and prioritize by customer and business value.
• Run sprint ceremonies with your scrum team and keep the Azure DevOps board and product documentation up to date.
• Work with R&D to turn new models into product releases.
• Define quality targets with R&D, including accuracy (WER), naturalness (MOS), and latency.
• Collect needs from internal product teams, as Agentic AI, Agent Copilot, and Conversational Intelligence all depend on your products.
• Support Presales on RFPs and technical questions, and support the PS and Support teams on customer issues.
• Build the roadmap with your team lead, covering new languages, new voices, and on-prem and cloud deployment.
• Track competitors and open-source speech models.
• At Senior level: drive speech strategy across all products.
• At Senior level: lead customer escalations.
• At Senior level: guide junior team members.
• PSPO I certificate (expected within 6 months for Senior Product Owner hires).
• Coding experience in a software team.
• Experience with speech or ML products such as SR, TTS, voice AI, and LLMs.
• Understanding of model evaluation metrics (WER, MOS, latency).
• Knowledge of the contact center or customer service industry.
• Experience with AWS, Azure, or Kubernetes-based deployments (cloud and on-prem).
• Experience with developer platforms, APIs as a product, or partner ecosystems.
• Daily use of AI tools in product work.
• Arabic language skills (not mandatory, but a strong advantage).

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At Sestek, we believe in the power of diversity and an inclusive organizational culture. All candidates are considered equally regardless of their race, religion, color, age, sex, sexual orientation, gender identity or expression, national or ethnic origin, marital status, family status, disability, or genetic characteristics.

At SESTEK, we place great importance on protecting your personal data. Within the scope of our recruitment processes, you may access the Candidate Privacy Notice regarding the processing of your personal data via the links: English Version / Turkish Version