Product Owner – Business Central

Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

As our Senior Product Owner, you will own the global Microsoft Dynamics 365 Business Central platform that runs the financial backbone of WSA’s retail business. Business Central is already live in several countries, and we expect to double that number within the next three years. You will join our Retail ERP team in Denmark to bring structure, governance and a clear roadmap to the platform – building the ways of working from the ground up, so that Business Central scales with our growth.

• Own and continuously evolve the global Business Central product roadmap, and act as the decision-maker on platform priorities and backlog direction
• Evaluate business demand, technical debt, compliance requirements and operational needs, and prioritise investments by business value, risk and strategic fit
• Build strong relationships with senior stakeholders in Finance, Retail Operations and IT (incl. Point of Sales), and balance local country requirements against global standards
• Set up governance and demand management processes that make decision-making transparent across regions
• Support the rollout of Business Central to new countries by defining scalable processes, validating requirements and driving adoption of the global template
• Follow the Microsoft roadmap and assess when to use standard functionality instead of customization
• Work with the Release Manager, Solution Architect and Integration Architect on release planning, and make sure solutions follow architecture, security and global process principles
• Provide informal leadership to our Business Central developers, setting frameworks for ways of working and code practices including the use of AI tools
• Manage relationships with Microsoft, implementation partners and app providers, challenge proposed solutions and hold partners accountable for quality and timelines

• 10+ years of relevant experience, including 8+ years in ERP
• 5+ years of hands-on experience with Microsoft Dynamics 365 Business Central or Dynamics NAV – a development background is a plus
• Proven experience as a Product Owner, Programme Lead or Business Process Owner
• Strong knowledge of end-to-end finance processes (GL, AP, AR, Fixed Assets, Tax) and master data management
• Experience operating and governing multinational ERP solutions, ideally supporting finance organizations in a retail context
• Experience building processes, governance and roadmaps from scratch, and balancing local requirements against global standards
• Experience working with Microsoft, global implementation partners and offshore delivery teams
• A degree in IT, Engineering, Finance, Business Administration or similar
• Fluent English

Personal competencies

• Structured and pragmatic – you enjoy creating order, clear guidelines and a steady cadence where they don’t exist yet
• Very strong stakeholder management, with the ability to influence without direct authority
• Assertive and diplomatic – you can say no and guide stakeholders towards standard solutions
• Commercial mindset that balances business value, risk and cost
• Strong analytical and decision-making skills

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.