Product manager in technology services

Techary redefines the way customers procure, implement, and support their organisations' technology, providing an innovative alternative to the traditional Managed Service Provider (MSP) / Value-Added Reseller (VAR) approach. LaunchPad is Techary’s own procurement and IT operations platform. It gives our customers a single place to buy, track, deploy and manage their technology, backed by our global procurement and logistics capability. It’s a production tool across customers globally, and is a core differentiator for Techary in the market.

• To own LaunchPad end-to-end as a product, managing the roadmap, working closely with the development team to deliver day-to-day, and taking it from a strong Techary value-add to a genuine product in its own right that sits at the centre of business growth.
• Own the LaunchPad product roadmap, aligning priorities across development, operations, sales and our wider business teams
• Act as the primary product contact for senior stakeholders, translating leaderships concepts and market challenges into a clear product direction
• Work closely with development teams to define, sequence and prioritise development requests against platform scalability and reliability
• Lead product discovery for new LaunchPad capabilities, including AI-assisted procurement, asset lifecycle automation, and live integrations with other products
• Define and track success metrics such as portal adoption, quote to order conversion, time saved, data quality, reporting progress to leadership
• Manage the trade-off between bespoke customer requirements and building a multi-tenant, scalable solution for all customers
• Own the integration of LaunchPad with other business core systems and customer external integration systems
• Support the leadership team in scoping and shaping new engagements
• Ensure LaunchPad meets the security, data protection and governance standards that Techary maintain internally
• Work with marketing and sales teams to position LaunchPad as a key solution to lead with when engaging our ICP target prospects

• A proven track record as a product manager delivering business-critical applications, or experience in B2B SaaS platforms
• Technical fluency to challenge and collaborate with developers and engineers and to understand systems being built
• Excellent stakeholder management, able to flex confidently between technical and non-technical audiences
• Demonstrated ability to build and prioritise a roadmap that balances multi customer demands on a multi-tenant platform
• Strong communication and stakeholder-management skills - able to work across sales, technical, and leadership teams
• Comfortable operating with real autonomy in a fast-scaling environment
• A collaborative, entrepreneurial mindset that fits Techary’s culture of agility and execution.
• Будет плюсом: Experience in IT procurement, asset management, ITSM, or supply chain software; Experience working with regulated customers; Exposure to AI features in production products, particularly where they support search, data enrichment or decision-making; Experience in multi-entity or internal business environments with varied compliance, tax and regulatory requirements

• Impact from day one. LaunchPad is in production today with real customers, this isn’t a concept – is a validated system that we want to be a catalyst for our continued growth.
• We’re fast moving – we have grown organically and been ranked for two consecutive years in the Sunday Times 100 fastest growing companies.
• You will work across the whole business, our systems and developments are used across all teams
• Genuine ownership of the product that is central to our strategy
• A high-performing team will surround you and empower you to thrive
• At Techary, we embrace a family culture and believe in working as a team to overcome any challenge we face.
• 25 days leave per annum
• Birthday as an additional day's leave
• Support for Professional Training (Microsoft, Cisco etc)
• Private Medical Insurance, including gym discounts, dentist and optical cashback schemes
• Free breakfast, snacks and drinks
• Lunch provided Friday
• Job Type: Permanent