product manager in payments optimization

Scentbird offers a digital subscription service that lets members choose from more than 500 designer perfumes each month. Its brands offer fragrance and scented products, including clean, vegan, and cruelty-free options.

• Own end-to-end retry and dunning strategy, including retry cadence, the recovery lifecycle, decline handling, and the failed-payment cycle across Scentbird’s family of businesses
• Monitor decline and authorization rates by processor, gateway, region, and BIN, and translate findings into routing, retry, or fraud rule changes
• Create safe, efficient processes for execution, logging, analysis, and management
• Run payment operations, including failed-payment queues, rate monitoring, and gateway health; respond to payment performance degradation
• Own recovery metrics and baselines, including dunning recovery, authorization, chargeback, and payment cost as a percentage of processed volume
• Manage authorization rate levers, including account updater and network token coverage, retry timing, and failover coverage for customer-initiated transactions
• Partner with Financial Systems, CX, CRM, and Retention to align dunning messaging with lifecycle channels and billing waves with fulfillment and CX capacity
• Report payment performance regularly to Product, Finance, and leadership, including changes made, their impact, and next priorities

• 7+ Years in payments, billing, or subscription operations at a recurring revenue business, with direct ownership of dunning, retry, or authorization rate outcomes
• Strong knowledge of decline codes, issuer behavior, BIN-level analysis, MIT versus CIT and stored credential mandates, exemption handling, network tokens, account updater, interchange, and the chargeback lifecycle
• Hands-on configuration experience with a subscription billing platform and a gateway or PSP
• Ability to use BI tools to generate reports, conduct independent analysis, and identify payment issues and opportunities
• Ability to write engineering requirements with success metrics and acceptance criteria, and defend prioritization
• Strong measurement skills, including validating retry or routing changes and distinguishing real improvements from seasonality, mix shifts, or temporary results
• Experience with multiple brands, currencies, and countries
• Proficiency with AI agents and LLMs for synthesis, pattern discovery, red teaming, and routine task automation, while keeping cardholder data within compliance boundaries
• Understanding of margin trade-offs across recovered payments, fraud rules, and false declines
• Ability to work with ambiguity and influence Engineering, Financial Systems, CX, and CRM without authority
• Будет плюсом: Experience in a PCI-DSS Level 1 environment, exposure to reconciliation, settlement, or ERP-side finance work, experience with subscription businesses involving physical goods, logistics, or inventory constraints

• Competitive base compensation
• Bonus program
• Paid time off
• Work from home
• Contractor role