product manager in iGaming

White Hat Gaming is an iGaming platform providing a secure, scalable, and flexible modular Casino and Sportsbook Player Account Management solution. It offers operators proprietary Player Account Management and full white-label solutions, alongside sportsbook, CRM tools, payment options, and games from leading providers.

• Own the end-to-end product lifecycle for payments and risk, including PSP integrations, PSP flows, conversions, risk features, automated withdrawals, fraud flagging systems, and chargeback management;
• Lead the delivery of initiatives to enhance payments and risk management, optimise payment processes, and prevent fraud;
• Work with PSPs to embed robust risk management and compliance into integrations;
• Define and track KPIs for PSP success and failure rates, fraud, chargebacks, risk exposure, and withdrawal performance;
• Identify and prioritise opportunities to improve and automate payment processing and risk management;
• Collaborate with Compliance and Legal to align with evolving regulations and standards;
• Support the Payments team in evaluating payments for new markets, features, and product launches;
• Partner with Customer Support and Operations to understand pain points and improve customer experience while maintaining fraud controls;
• Contribute to strategic planning and roadmap definition for Payments and Risk;
• Manage direct reports.

• Proven experience as a Product Manager in the Casino/Gambling sector with a focus on payments and risk;
• Knowledge of payment options, acquiring, eWallets, digital wallets, vouchers, online banking, and offline payments;
• In-depth understanding of payment providers, payment flows, settlements, and risk features;
• Strong understanding of PSP risk features, fraud prevention tools, KYC/AML workflows, and chargeback management;
• Track record of delivering successful product features and improvements in a fast-paced environment;
• Strong technical understanding of APIs, data flows, and payment integrations;
• Ability to navigate compliance and regulatory requirements in gaming or financial services;
• Excellent stakeholder management skills and ability to balance business, customer, and compliance needs;
• Analytical and data-driven decision-making skills;
• Nice to have: Familiarity with automated payment systems and fraud detection engines, previous exposure to customer journey mapping within gaming payments, AI experience for gaming payments and risk.

• Remote and flexible working schedule;
• Generous time off varying by country of residence;
• Discretionary annual performance bonus;
• Training and learning and development opportunities;
• Hardware and software allowance or work equipment provided;
• Well-being programmes and initiatives.