Product manager in healthcare

Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co-created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date.

• Provide guidance and mentorship to fellow Product Managers, helping to shape product strategy, embed best practices and share new ideas across the Product Team
• Champion agile ways of working by leading high-quality product discovery, backlog management, user story creation and squad refinement sessions
• Quickly build credibility with cross-functional stakeholders, influencing product direction, aligning priorities and driving successful outcomes without relying on formal authority
• Define the strategic roadmap for your product area through continuous product discovery, customer insight and performance tracking
• Take ownership of your product area, quickly establishing priorities and driving meaningful product outcomes through effective roadmap and backlog management, working closely with Engineering, Design and Client Operations teams
• Analyse customer feedback, product data, commercial insights and market trends to make informed product decisions
• Use both quantitative and qualitative insights to continuously prioritise and refine your product backlog
• Define, monitor and report on product success metrics across different customer segments and markets
• Monitor product usage to identify opportunities to improve adoption, usability and engagement, simplify experiences and retire features that no longer deliver value
• Track your product's contribution to key business metrics, including CARR, customer retention and product adoption, proactively identifying risks and opportunities
• Balance commercial priorities with long-term product strategy, using customer, sales and commercial insights to inform roadmap decisions
• Build trusted relationships with customers, actively participating in client meetings and on-site visits to understand their challenges, gather insights and communicate product direction
• Collaborate closely with stakeholders across the business to gather requirements, explain product decisions and align teams around shared outcomes
• Foster strong working relationships with Engineering, Design and your agile squad to deliver high-quality products
• Partner with Revenue teams to support customer conversations, demonstrate product value and communicate future product direction
• Proactively identify dependencies across products and squads, helping to manage risks and ensure a cohesive product experience
• Create and maintain clear product documentation, including product one-pagers, product requirement documents and other key artefacts that support successful delivery
• Stay up to date with industry trends, emerging technologies and Product Management best practice, bringing new ideas back to the team
• Evaluate new tools, technologies and ways of working that can improve how we build and deliver products
• Use AI throughout the Product Management lifecycle, from discovery and prioritisation through to delivery and communication, building reusable workflows and encouraging adoption across the team
• Evaluate AI opportunities with a customer-first mindset, considering user needs, appropriate solutions, potential risks and trust, while using competitive insights to help shape roadmap decisions

• Strong, demonstrable experience working as a Product Manager within an agile product development environment
• Significant experience managing SaaS products throughout the product lifecycle, with the ability to quickly understand complex products and customer needs
• A proven track record of building, communicating and delivering strategic product roadmaps
• Experience taking ownership of product areas and delivering measurable value to customers through product strategy and roadmap execution
• Strong communication and stakeholder management skills, with the ability to quickly build relationships, influence decisions and collaborate effectively across teams and with customers
• Будет плюсом: Experience working in fixed-term or contract Product Management roles, with a track record of quickly integrating into new teams and delivering meaningful outcomes; Experience or knowledge of the NHS, healthcare or HealthTech sector; Experience working within a technology start-up or scale-up; Experience or knowledge of workforce management products or applications; Qualifications in a relevant field, such as Computer Science or Product Design

• Salary Range: £60,000-£70,000 per annum (pro rata)
• Hybrid and flexible working
• Cycle Scheme
• Tech Loan Scheme
• Employee Assistance Programme (Health Assured)
• Personal Learning & Development Budget
• Flexible income options via Stream
• Dog-friendly hub
• Vibrant hub with unlimited refreshments and games
• Access to co-working spaces across the UK