product manager in fintech

N26 is a digital banking company that builds a global banking platform through technology and design. It provides branchless digital banking without paperwork and hidden fees.

• Own a problem space focused on automation and cost-to-serve;
• Identify opportunities to reduce manual effort, support contacts, and operational friction;
• Drive down customer service contacts through agentic AI and automate dispute and chargeback workflows;
• Define team goals with stakeholders across N26 and drive the team toward success;
• Identify pain points and opportunities, brainstorm solutions, and improve customers’ lives;
• Improve operationally heavy journeys with product managers, designers, and engineers;
• Translate operational challenges into scalable products with Customer Service, Operations, Fraud, Compliance, and AI/automation teams;
• Balance automation and efficiency with customer experience, risk, and regulatory requirements;
• Deliver successful product rollouts with local market teams, Operations, Compliance, and Engineering;
• Use SQL to measure impact and track results.

• 3+ Years of Product Management experience, ideally in FinTech, banking, cards products, or a similar environment;
• Strong focus on automation and efficiency, with the ability to identify where technology can replace manual effort;
• Interest in or exposure to AI and agentic automation for customer support and operations;
• Experience with card networks such as VISA, AMEX, or Mastercard, or with card processors;
• Strong quantitative and analytical skills, including SQL;
• Exceptional verbal and written communication skills;
• Strong understanding of agile product development and delivery;
• Experience working with highly engaged third-party providers;
• Nice to have: MBA, MS, or equivalent.

• Employee benefits include a personal development budget, work from home budget, fitness and wellness membership discounts, language apps, and public transportation;
• Premium subscription for the employee’s personal N26 bank account, plus subscriptions for friends and family members;
• Additional day of annual leave for each year of service;
• High degree of autonomy and access to cutting-edge technologies;
• Relocation package with visa support.