Product manager in customer operations

This is a product role where a good idea in the morning can be in the product by the evening. You’ll own Customer Operations: the internal systems and tooling that let Nuitee's CS team resolve issues and keep bookings fulfilled, across configuration, incident handling, and fulfillment tracking. You’ll run it as a full business and product domain.

• You’re accountable for the outcomes, economics, priorities, and product decisions.
• You’ll help define what success looks like, then decide with your team what to prioritise, what to test, what to build, and where to make trade-offs.
• You’ll agree what success looks like, then decide with your team how to get there.
• How do we raise fulfillment rate and cut incident/ticket volume without growing CS headcount or cost in proportion?
• What internal tooling would let CS resolve problems faster, with less manual work and fewer handoffs?
• Where should we invest in CS systems to get the clearest return, in P&L terms, for the company?

• Have owned a product or business area end to end for several years and can show the outcomes you drove.
• Understand operations, support, or internal-tooling economics, especially cost-to-serve, fulfillment, or efficiency trade-offs.
• Can go deep into systems and operational mechanics and turn that into product decisions.
• Are comfortable working closely with engineering on technically complex products.
• Have worked in a high-pressure environment where you were expected to drive the outcome yourself.
• Are willing to go deep into operations and cost/efficiency thinking rather than staying at surface-level product management.
• Operations or internal-tooling depth matters more to us than travel experience.
• You’ll do well here if ambiguity does not slow you down, you like going deep into difficult problems, and you want to be accountable for what your product actually delivers.

• There’s very little red tape, teams make their own product decisions, and the culture is much closer to ask for forgiveness than wait for permission.
• If something makes sense, you can test it quickly instead of spending weeks getting alignment.
• This role comes with meaningful equity, so when we hit our next growth milestones, you get real upside in the company you’re helping build.