Product manager in banking operations

We are seeking a hands-on, strategic Senior Product Manager - Ops Automation & Enablement (OAE) with a passion for building the intelligence and systems behind world-class banking operations. This is a true builder’s role: you will lead the strategy, design, delivery, and enterprise-scale adoption of Agentic AI, hyperautomation, process mining, and internal tooling to reshape how complex, control-intensive Banking Operations are executed.

• Architect AI Workflows: Design, deploy, and govern E2E, multi-step Agentic AI solutions and automations that target high-volume processes, cross-team friction, and manual back-office tasks.
• AI Champion: Act as the primary AI Champion for Banking Operations: translating complex ML/AI concepts into practical, working systems rather than just talking about them.
• Change Management & Value Realization: Identify structural and behavioral barriers to adoption; design frameworks that embed new AI capabilities into day-to-day operations and team decision-making.
• Process Mining Re-Engineering: Lead structured process capture, process mining, and workflow mapping. Evaluate opportunities to completely redesign end-to-end workflows rather than merely automating existing inefficiencies.
• Core CRM & Platform Integration: Partner with Conversational Banking and Platform owners to optimize Salesforce (our core case-management backbone) and integrate AI agents with our central architecture and AWS infrastructure.
• Operational Efficiency & ROI: Define and track clear metrics for every initiative (FTE impact, handling times, error rates, cost-per-unit, and time saved) to ensure high business value and ROI.
• Bridge Tech & Operations: Work directly with Banking Ops leads, Data Science, AI Enablement, and Engineering to turn operational pain points into clear product specs, PRDs, and prompt configurations.
• Regulatory Excellence: Collaborate with Data Protection, Legal, and Compliance teams to build resilient workflows that comply strictly with GDPR, the EU AI Act, and internal governance standards.
• Operational Readiness: Own product readiness for launches: ensuring changes in one pod do not disrupt downstream processes, control environments, or customer outcomes.

• Product Management Experience: 5+ years in Product Management, Process Engineering, or Operational Transformation, ideally in a fast-moving tech, digital, or fintech environment.
• AI & Automation Track Record: Demonstrated experience taking ML, RPA, or Agentic AI products from 0 to 1 (or significantly scaling them) with measurable, quantified operational savings.
• Hands-On & Technical Curiosity: Comfortable working with APIs, prompt engineering, agentic frameworks, and orchestration tools. You are hands-on enough to build/configure the first version yourself, but strategic enough to design the long-term vision.
• Process Improvement Mindset: Proven expertise in workflow mapping, failure demand analysis, and structured waste-reduction methodologies (Lean, Six Sigma, or equivalent).
• Regulated Environment Experience: Background in banking or fintech, navigating compliance, legal, and risk sign-offs in a control-heavy environment.
• Analytical & Data-Driven: Proficient in using data to model impact before building and measure results after (Power BI, SQL, or similar).
• Stakeholder Management: Exceptional communication skills with a track record of presenting complex trade-offs to senior leadership (EXCO/SteerCo) and influencing cross-functional teams without direct authority.
• Structured by default: You write things down, build systems, and actively retire processes that no longer serve the organization.
• AI-First Instinct: You inherently see how agents can augment human teams and make work faster, smarter, and cleaner.
• Pragmatic & Outcome-Focused: You care deeply about results, operational quality, and scalable growth, not just deploying shiny tools.

• Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀.
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
• Come together with your team in the office for a dedicated day of teamwork each week, plus another day of your choice, and enjoy the flexibility of remote work the rest of the time. Some roles may require additional in-office presence.
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
• Additional day of annual leave for each year of service.
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses.
• A relocation package with visa support for those who need it.