product manager for fundraising platforms

Fundraise Up is a global fundraising platform that helps nonprofit organizations make donations fast, seamless, and accessible. Its product ecosystem includes online checkout, customizable widgets, donor and partner portals, administrative tools, payment support, reporting, CRM integrations, and in-person fundraising experiences.

• Define the Events & Commerce product direction, thesis, target segment, event scenarios, roadmap, scope, risks, success metrics, and product decisions;
• Decide which capabilities belong in the shared In-Person Giving foundation and which require an Events-specific model;
• Determine what Fundraise Up should build, integrate, partner on, or exclude;
• Work with nonprofit fundraising teams, event operators, finance teams, volunteers, attendees, donors, design partners, and internal GTM teams;
• Map workflows before, during, and after events, including purchases, donations, check-in, fulfillment, reconciliation, reporting, and follow-up;
• Validate decisions through interviews, workflow observation, prototypes, and live product usage;
• Distinguish adoption blockers from feature requests and incumbent-platform expectations;
• Shape workflows for ticket sales, QR-based check-in, guest management, commerce catalogues, FMV and receipts, on-site purchases, auctions, paddle raises, refunds, attribution, reporting, and integrations;
• Own the product from problem definition through requirements, delivery, launch, and iteration;
• Write requirements, acceptance criteria, edge cases, state transitions, and decision records;
• Make scope and trade-off decisions with Engineering, Design, Analytics, Research, QA, and GTM partners;
• Design for staff and volunteer operators, self-service flows, mobile devices, optional hardware, unreliable connectivity, high-volume moments, and operational recovery;
• Reuse existing payments, campaign, donor, reporting, CRM, and identity infrastructure where possible;
• Surface dependencies, risks, and unresolved decisions early;
• Launch through EAPs with entry criteria, target workflows, success measures, readiness requirements, and out-of-scope areas;
• Evaluate whether organizations can configure and run event workflows without heavy manual work or disconnected tools;
• Measure attendee purchasing, check-in, donation, confirmation, and receipt experiences;
• Partner with Product Marketing, Sales, CSM, Support, Finance, Legal, and Operations on positioning, commitments, enablement, and launch readiness;
• Connect product evidence to activation, adoption, event completion, GPV, expansion, pipeline, retention, and operational cost;
• Turn evidence into recommendations to iterate, expand, change direction, partner, or stop;
• Use AI for research synthesis, workflow analysis, prototyping, specification quality, data exploration, and operational automation;
• Build testable artifacts quickly without outsourcing product judgment.

• 4–7 Years of Product Management or Product Ownership experience in a software product company;
• End-to-end ownership of a customer-facing product area with Engineering and Design;
• Strong judgment in reducing a large problem space to a focused release and explaining trade-offs;
• Experience turning customer evidence and product data into decisions;
• Clear written communication across requirements, edge cases, metrics, and decision records;
• Ability to work with transactional, multi-actor workflows involving permissions, states, money, and data relationships;
• High ownership and independence;
• Fluent written and spoken English;
• Candidates seeking event planning or internal project management rather than software product ownership may not be a fit;
• Candidates who prefer a fully defined roadmap and requirements may not be a fit;
• Candidates who want to work only on strategy and avoid specifications, QA, delivery details, or post-launch iteration may not be a fit;
• Candidates who treat every customer request as a roadmap commitment may not be a fit;
• Candidates who need stable scope and certainty before moving forward may not be a fit;
• Candidates who measure progress mainly by features shipped rather than customer and business outcomes may not be a fit;
• Nice to have: experience with ticketing, event technology, commerce, POS, payments, marketplaces, registration, auctions, or other transaction-heavy products; experience with mobile applications, contactless payments, physical devices, or hardware-enabled workflows; experience with B2B SaaS, fundraising, nonprofits, or other operationally complex customer environments; experience launching a new product area through beta or EAP; knowledge of CRM integrations, financial reconciliation, reporting, transaction attribution, analytics, or SQL; practical use of AI for research, prototyping, analysis, or product operations.

• Private medical insurance for the employee and their family;
• 20 Paid vacation days per year;
• 15 Paid public holidays per year;
• 5 Company-paid sick leave days;
• English learning courses;
• Relevant professional education;
• Gym or swimming pool;
• Home Office Setup Assistance for furniture and other workspace items;
• Co-working.