product manager for digital mental healthcare

Lyra Health provides mental health solutions for employers, supporting more than 20 million people globally. The company delivers integrated, AI-powered mental healthcare through Lyra Empower, combining clinical care and technology solutions.

• Ensure product versioning and public release notes meet technical, translation, and indexing requirements;
• Conduct Acceptance Testing before releases to live users;
• Update cross-functional communication channels about new product features, fixes, and changes;
• Lead maintenance-focused sprints, prioritizing technical debt and bug fixes;
• Monitor weekly story point throughput and identify trends in team velocity;
• Provide early warnings and performance feedback to the Product Lead;
• Escalate concerns about capacity and velocity where necessary;
• Monitor and oversee incident management;
• Drive engineering teams to escalate incidents and inform stakeholders when necessary;
• Synthesize user and customer feedback and propose solutions within the maintenance scope;
• Collaborate with QA and user support to resolve user queries and meet established SLAs;
• Report on maintenance statistics, including uptime and SLAs met;
• Provide commentary and performance insights to the Product Lead;
• Operate product development and management systems using Agile methodologies;
• Liaise between data, design, and remote development teams;
• Participate in all sprints;
• Update tickets and acceptance criteria;
• Test and review products for bugs, performance, and capacity issues;
• Relay priorities and timelines;
• Maintain system tags, content, and services;
• Champion systems that solve user, product, and data problems;
• Use reports and dashboards to extract data and insights;
• Identify product opportunities based on experience.

• 2+ Years of experience in a digital product team;
• Experience working within Agile and Waterfall development frameworks;
• Strong understanding of product management best practices;
• Understanding of user-centred design;
• Proficiency in generating documentation, including user stories, use cases, flow diagrams, and wireframes;
• Experience working across Web, Android, and iOS platforms;
• Familiarity with GitHub, Confluence, Jira, Slack, and Google Workspace;
• High attention to detail and strong organizational skills;
• Excellent interpersonal, analytical, and problem-solving skills;
• Strong verbal and written communication skills;
• Strong computer literacy;
• Willingness to learn from an experienced product development team.

• Benefits for UK-based employees are consistent with UK law and may vary by country.