Product manager for customer experience

Amazon is seeking a Product Manager – Technical to join our Customer Experience and Business Trends (CXBT) team, a team that uses technology and innovative methods to assess and improve Amazon’s customer experience. This person should be customer-obsessed, data-oriented, technologically hands-on, and excited to innovate.

• Own the experience and product design for new feature launch and rollout in our product suite.
• Deeply understand user needs and effectively translate into structured product and technical requirements, regularly driving conversations with users and diving deep on their feedback to identify and prioritize high-impact improvements.
• Play a critical role in influencing the vision and product roadmap for the future, write effective PRFAQs and technical requirements, stay at the forefront of technology advancements and push the tech frontier.
• Understand complex business problems across business units, geographies and product lines.
• Manage ambiguity and translate this into tech requirements.
• Effectively partner with users in our team to solve their problems.
• Build strong relations with internal stakeholders to understand priorities, provide inputs to our roadmap and to collaborate and work with them on studies and actions to implement product and service solutions.
• Support hiring and onboarding of new team members and contribute to our high performing culture.
• Work cross functionally with peers/colleagues globally to support best practices, and shared opportunities.

• Experience in customer-facing product development and product management, including defining, launching, and optimizing product and services
• Будет плюсом: Knowledge of agile product development and life-cycle management process; Experience leading cross-functional teams to deliver products and online services on tight deadlines

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