product manager for banking products

Bank of Cyprus operates in banking and develops digital sales and mobile app experiences, including customer engagement, hyperpersonalization, self-service, onboarding, servicing, payments, and other mobile-led banking journeys.

• Define and prioritize the customer engagement and hyperpersonalization roadmap based on market trends, stakeholder input, and evolving customer needs;
• Drive delivery of the Bank’s communication hyperpersonalization capability using data and insights to improve customer engagement and innovation;
• Coordinate cross-functional teams to deliver personalized experiences across digital initiatives;
• Understand customer and stakeholder needs, solve problems, and design scalable solutions;
• Collaborate with Data & Analytics teams to develop customer intelligence models, triggers, and personalization rules;
• Monitor industry developments and recommend innovations that advance hyperpersonalization and customer engagement;
• Work with internal teams and build external ecosystems to support growth;
• Support the definition and prioritization of digital product initiatives based on customer needs, business value, market trends, and stakeholder input;
• Translate insights, customer journeys, regulatory considerations, and operational requirements into problem statements, user stories, acceptance criteria, and delivery priorities;
• Coordinate business, technology, UX/UI, data, operations, risk, compliance, and customer support teams from concept through launch;
• Use customer feedback, analytics, usability findings, and service insights to identify friction points and recommend improvements;
• Contribute to initiatives that enhance self-service, onboarding, servicing, payments, engagement, and other mobile-led banking journeys;
• Define success metrics, monitor post-launch performance, and support continuous optimization of features, flows, content, and communications;
• Align internal stakeholders, manage dependencies, and communicate progress, risks, decisions, and trade-offs.

• Bachelor’s degree in Computer Science, Information Systems, or a related subject;
• Ideally 3+ years of managerial experience relevant to technology, transformation, or digital customer engagement; candidates with less experience are also encouraged to apply;
• Strategic thinking and product vision;
• Strong stakeholder management and influencing skills;
• Customer-centric mindset with a focus on user experience;
• Excellent communication and cross-functional collaboration skills;
• Excellent verbal and written communication in Greek and English;
• Nice to have: Master’s degree in Computer Science, Information Systems, or a related subject, experience in digital sales, digital customer engagement, AI, fintech, or mobile app development.

• Competitive salary up to €60.000 depending on qualifications and experience;
• 9% Provident Fund employer contribution from day one;
• Discretionary performance bonus opportunities;
• Preferential financing rates;
• 28 Days of annual leave, increasing with tenure;
• Discretionary sabbatical and part-time options;
• Continuous learning and personal and professional development programs;
• Recognition for great work;
• Career opportunities with technical and management ladders;
• Medical and life insurance;
• Wellbeing Program covering team-building, mental-health, nutrition, and financial guidance;
• Employee Assistance Line.