Product manager for AI agents

Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

• Develop a clear, actionable product vision and roadmap, aligning with company objectives and market opportunities.
• Ensure the platform is built with flexibility and integration capabilities, using industry best practices for APIs, SDKs, and modular design.
• Lead the creation of streamlined processes for feature requests, prioritization, and delivery, aligning with Parloa's operating model and product standards.
• Partner with Engineering, Design, and Commercial teams to prioritize features based on strategic fit, technical feasibility, and business impact.
• Implement robust analytics and observability tools to measure platform performance, prioritize features, and refine strategies.
• Align platform goals with customer and market needs to ensure relevance and impact across our ecosystem.

• 10+ years of experience in product management, solution architecture, technical consulting, CTO/CPO role.
• Strong understanding of platform architecture, APIs, SDKs, modular design principles, and integration strategies.
• Deep experience translating customer needs into scalable platform solutions.
• Proficiency in data analytics tools (e.g., SQL) and using data to inform decisions and measure impact.
• Demonstrated ability to lead cross-functional teams and influence without authority.
• Proven track record of defining long-term product strategies and aligning stakeholders around a shared vision.
• Exceptional ability to articulate complex concepts clearly and effectively to technical and non-technical audiences.
• You embody Parloa’s values of customer centricity, ambition, speed, excellence, unity, and positivity in all interactions.

• At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that's evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
• We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
• Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.