Product Manager

Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.

Reporting into our Transformation team, the Product Manager will take ownership of our billing product, working closely with engineering, operations, and senior business stakeholders to identify problems, shape solutions, and drive delivery. This is a hands-on role with real impact from day one — ideal for someone who is proactive, curious, and eager to grow their product career in a fast-moving, mission-driven environment.

• Product Discovery – Gather and synthesise customer feedback, support tickets, and operational insights to identify user pain points and opportunities for improvement.
• Roadmap Ownership – Maintain and prioritise the product backlog, making well-reasoned decisions about what to build and when, balancing business value with technical feasibility.
• Requirements & Documentation – Write clear user stories, acceptance criteria, and product requirement documents (PRDs) that enable engineering to deliver with confidence.
• Delivery – Work directly with engineering and QA to drive features through to release, removing blockers and maintaining momentum.
• Stakeholder Engagement – Act as a key point of contact for product decisions, building strong relationships across the Transformation, Operations, and Engineering teams.
• Billing Domain Expertise – Develop a solid understanding of medical billing workflows, including claims processing, remittances, payer rules, and compliance requirements.
• Data & Metrics – Track key product metrics, analyse billing data, and report on the performance of product initiatives to relevant stakeholders.

Required

Success Metrics

In this role, success will be measured by:

Additional Information