Operations Transformation Project Manager

A financial services organisation in Amsterdam operates a regulated payments business.

• Assess current operations, workflows, systems and responsibilities to identify gaps and improvement opportunities
• Develop the target operating model, defining ownership, hand-offs, controls, decision-making and escalation routes
• Work with Compliance and Legal to translate regulatory requirements into practical operational processes
• Identify automation opportunities and determine which activities require human judgement or specialist oversight
• Define business and technology requirements and support solution assessment and vendor selection
• Align stakeholders across Operations, Compliance, Customer Service, Product and Technology
• Drive implementation by managing milestones, dependencies, risks and outstanding decisions
• Develop process documentation and support training, handover and adoption of the new operating model

• Experience delivering operational transformation within a regulated financial institution, ideally in payments, retail banking or SME banking
• Background in project management and business analysis, with experience designing and implementing operating models or process improvements
• Sound understanding of how regulatory obligations, business needs and technology interact
• Experience with workflow automation, systems implementation or vendor assessment
• Familiarity with KYC and customer onboarding processes
• Strong stakeholder-management skills and ability to turn discussions into clear decisions and actions
• Practical, hands-on approach and confidence driving delivery independently while keeping senior stakeholders informed

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