Digital product manager for web platforms

Not many places offer the whole package – we can. Newham is an exciting place to be and to build your career and help improve the digital services our residents use every day. Working within our Digital Service and reporting to the Lead Digital Products Manager, you will manage and continuously improve our resident-facing web products, including Newham.gov.uk, the Newham Co-Create engagement platform and the Council chatbot.

• You will own the roadmaps and prioritised backlogs for these products, turning user needs and service priorities into practical improvements.
• You will prioritise website improvement requests, help shape website standards and information architecture, and make informed decisions about new or improved website features.
• Working with web editors, software engineers, service designers and suppliers, you will help deliver accessible, reliable and user-friendly services.
• You will collaborate with services to make effective use of our digital platforms, develop guidance, coordinate improvements and monitor supplier performance.
• You will be accountable for ensuring website accessibility issues are tracked, prioritised and addressed, and work with relevant teams to support website governance and compliance requirements.
• You will use research, website and forms analytics, and resident feedback to measure results and drive continuous improvement.

• You have experience managing web platforms in a local authority or similar public sector environment and delivering improvements that make services easier to use.
• You can translate user and business needs into clear product goals, maintain a prioritised backlog and develop roadmaps that balance value, delivery capacity and technical constraints.
• You understand user-centred design, accessibility and agile delivery, and can apply these principles throughout the product lifecycle.
• You are comfortable using research, customer journeys and performance data to identify problems, test ideas, prioritise improvements and measure whether changes have worked.
• You build effective relationships with technical colleagues, service teams and suppliers.
• You can explain requirements clearly, negotiate competing priorities and give multidisciplinary colleagues the direction they need to deliver agreed outcomes.
• Experience with websites, content management systems or resident engagement platforms is a key criteria for this role.
• You will understand how digital tools support local government/public services and be able to help colleagues adopt them through practical guidance and support.
• You are organised, curious and proactive, with the confidence to take ownership of product standards, roadmaps and priorities.
• You have the ability to make day to day product decisions, manage product risks and dependencies, and escalate issues with clear recommendations where appropriate.
• Above all, you are committed to inclusive digital services that deliver measurable benefits for Newham’s residents.

• Salary Range: £53,919-£57,150
• Flexible working arrangements including offices in Newham Dockside and working from home. (60% Office/40% Home)
• Generous pension allowance (with employer contributions of up to 8%)
• Access to Newham Rewards employee benefits scheme
• Access to Salary Sacrifice Vehicle Leasing scheme
• Employee Assistance Programme
• Eye test and Flu vouchers