Delivery Manager

Role title: Delivery Manager

Team: Delivery/Customer Success

Location: London | Remote UK

We're building the connective intelligence that moves insurance. Every function contributes to that work. In this role, you will look at client delivery and see how your decisions connect to teammates, customers, and the direction of the business.

• Process: Ensure your team follows our internal delivery best practices.
• Communication: Effectively communicates across technical and non-technical boundaries, building trust and authenticity.
• Delivery Momentum: Optimizes team flow, addresses issues, and builds agile capabilities within the team.
• Planning: Leads continual planning processes, extending beyond product delivery to post-launch support and benefits realization.
• Team Dynamics and Collaboration: Identifies and rectifies issues in team dynamics, engages in effective feedback, and connects day-to-day work with the product vision.
• Lifecycle Perspective: Understands and contributes to different phases of product delivery, working with Customer Success and Product Lead for continuous improvement.
• Team Management: Effectively manages a business analyst and a Customer Engineer.
• Stakeholder Management: Builds a close relationship to internal and external key stakeholders and ensures continuous engagement.

• Proven experience in Agile project management, demonstrating successful implementation of methodologies.
• Excellent problem-solving and critical-thinking skills, addressing challenges proactively.
• Track record of managing multiple projects simultaneously, ensuring timely delivery.
• Effective collaboration with stakeholders at all levels.
• Strong understanding of technology and its applications, especially in AI/Data Science products.
• Continuous learning mindset, staying abreast of industry trends in Agile practices.
• Adaptability to a fast-paced and evolving work environment.

What could set you apart

• Remote working experience: Successful remote working experiences.
• Agile Certification: CSM, TKP, KMP, or KCP.
• Industry experience: Distributed teams, AI/Data Science products.
• Insurance Industry Knowledge: Familiarity with the insurance industry.

Your background may bring strengths we have not listed here. If the role and its impact interest you, we encourage you to apply.

Build a career that moves an industry

Cytora, part of Applied, is the connective intelligence transforming how insurance works. Together, we build technology that turns complex decisions and workflows into faster, clearer action across the insurance lifecycle.

At Cytora, you get the pace and ownership of a focused team with the reach of a global technology company. You will build with people who value sharp thinking, direct collaboration, and work that lands with customers.

• Work with reach: Build products, services, or programs that support agencies, carriers, and teammates across the insurance lifecycle.
• Ownership with context: Make decisions with a clear view of customer needs, business priorities, and the teammates who bring the work to market.
• Growth through scope: Expand your impact through meaningful projects, cross-functional exposure, learning opportunities, and stretch work as the business evolves.
• Built by people: Work with people who bring expertise, curiosity, and care to what they build, and who share accountability for moving the work forward.

Our benefits support your health, time, and life beyond work.

• Private medical insurance, including dental and vision
• Holiday and vacation time
• Health and wellness days
• A day off for your birthday

Candidate security

Applied communicates with candidates through an @appliedsystems.com email address or our official careers portal. Our recruiters will never request payment or ask for bank account details, government identification numbers, or other sensitive financial information during initial recruiting conversations.

Background checks

Employment is contingent on successful completion of the background checks and verification steps that apply to the role and location.

Use of AI in recruitment

Applied may use AI-enabled tools to support parts of the recruitment process, such as organizing application information, scheduling, and workflow administration. Hiring decisions include human review and follow applicable laws and company policy.