Delivery Director for technology consulting

Grid Dynamics provides technology consulting, platform and product engineering, AI, and advanced analytics services.

• Own end-to-end delivery across assigned accounts, from scoping and kickoff through execution, acceptance, and post-delivery review; manage recovery plans when commitments are at risk
• Own account roadmaps, align delivery priorities with clients’ business objectives, and drive account growth with Sales and the CTO Office
• Create and approve MSAs and SOWs on the delivery side, lead change request negotiations, and manage revenue, costs, and gross margin across the portfolio
• Establish steering committees, escalation paths, RACI, and reporting cadences; define delivery standards, maintain a live risk register, and drive year-on-year efficiency gains of 10% or more
• Serve as the primary executive-level delivery contact for VP and C-level stakeholders, resolve portfolio escalations, and improve account-level CSAT and NPS
• Lead, develop, and retain Delivery Managers across programs and geographies; design structures for distributed teams and build a succession pipeline for future delivery leaders
• Contribute delivery perspectives on scoping, estimation, risk, and commercial structuring for new opportunities
• Present account health and performance reviews to executives

• 8+ Years of IT delivery management experience at a technology services, consulting, or product engineering company on the vendor side, with end-to-end ownership of large, complex accounts
• Track record of meeting or exceeding gross margin targets on large engagements
• Experience creating and approving SOWs and MSAs; confidence with contract structures, pricing, margin management, and change negotiations
• Proven success delivering fixed-price and outcome-based engagements where the company carries full delivery risk
• Strong command of Agile, Scrum, SAFe, and hybrid models, with the ability to select and adapt the right model for each program
• Credibility and composure with C-suite audiences; ability to push back constructively and hold teams and clients accountable without damaging relationships
• Proven ability to build and scale high-performing delivery organizations across geographies and cultures
• Sufficient knowledge of architecture, cloud, and enterprise integration to engage credibly with client CTOs and architects and translate technical risk into delivery and commercial impact
• Будет плюсом: PMP, PRINCE2, PgMP or SAFe certifications, deep domain experience in FinTech, HealthTech, Retail, Logistics or Media, RFP responses, solution shaping and commercial estimation, experience building or scaling a PMO or Delivery practice from the ground up

• Full-time
• Wroclaw, Krakow, Gdansk or Warsaw, Poland. The Wroclaw listing is hybrid
• Competitive salary
• Flexible schedule
• Medical insurance and sports benefits
• Corporate social events
• Professional development opportunities
• Well-equipped office