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описание
Relocation support is not provided.
Customer Delivery Manager
Description -
- This role is responsible for strategy formulation in areas like escalation and change management, cost management for all service delivery requirements, and high-risk project oversight. The role leads cross-functional efforts, ensures SLA delivery and policy compliance, thereby contributing to organizational growth. The role proactively manages issues that could impact service delivery, identifies and drives transformation optimization while managing scope, resources, cost of delivery and coordination.
задачи
Formulates strategies in areas like performance metrics, escalation, change management, and communication with customers.
Owns expense/cost targets for all service delivery requirements, developing, implementing, and monitoring expense controls.
Manages high-risk projects, leads cross-functional teams, and implements corrective actions.
Oversees timely SLA delivery, manages vendor negotiations, and contributes to account and strategic plans.
Identifies revenue opportunities, ensures policy compliance, and contributes to organizational goals and initiatives.
Develops solutions and participates in presales as well as change order negotiations representing and approving delivery capability and cost solution.
Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.
Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.
требования
Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 7-10 years of work experience, preferably in ITIL/ITSM, business, customer support, or a related field.
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Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Impact & Scope
Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
Complexity
Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
