CRM Product Owner

Own the CRM platform at the heart of Hemfrid's operations and turn business needs into product solutions that create measurable impact.

Hemfrid is Sweden's leading provider of home services and part of KEYTO Group, a growing platform of technology-enabled service businesses.

At KEYTO Group, we believe technology plays a key role in creating a seamless experience for both customers and employees. As we continue to scale, our CRM platform remains one of the most important tools supporting customer journeys, sales, booking, and service delivery.

We're now looking for a CRM Product Owner to help shape, develop, and continuously improve this critical product area.

As CRM Product Owner, you will own the CRM product area used across Hemfrid's operations. You'll be responsible for defining priorities, managing the backlog, and ensuring the team delivers solutions that create real business value.

Acting as the bridge between business stakeholders and the development team, you'll translate business needs into actionable user stories and ensure that delivered functionality aligns with both strategic objectives and operational realities.

Working in an agile environment, you'll collaborate closely with product management, stakeholders, and a cross-functional development team to drive continuous improvement and measurable outcomes.

• Own the vision, priorities, and performance of the CRM product area
• Build, manage, and prioritise the product backlog
• Translate business requirements into clear user stories and acceptance criteria
• Lead backlog refinement, sprint planning, reviews, and demonstrations
• Collaborate closely with business stakeholders across Hemfrid and KEYTO Group
• Ensure product development aligns with business goals and customer needs
• Use insights from Salesforce, Power BI, and operational data to evaluate outcomes and guide prioritisation
• Monitor product performance and identify opportunities for improvement
• Ensure delivered solutions meet quality, compliance, and rollout requirements

Required

Meriting

This is an opportunity to take ownership of a business-critical product area at the heart of Hemfrid's operations.

You'll work closely with stakeholders across both Hemfrid and KEYTO Group, influence product direction, and help shape solutions that improve customer experiences, operational efficiency, and long-term business performance.

If you're passionate about product ownership, stakeholder management, and turning business needs into great product outcomes, we'd love to hear from you.