Client Service Delivery Manager

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role/ Department:

The Client Service Delivery Manager (CSDM) will sit within Northern Trust’s Private Markets segment and will have responsibility for the overall delivery of services to key franchise clients across Private Equity, Private Credit, Real Estate, Infrastructure and semi-liquid fund strategies. The role will act as a senior point of coordination between clients, Relationship Management and Northern Trust’s operational and specialist teams, ensuring that services are delivered consistently across jurisdictions and remain aligned with the complex structures, investment lifecycles and reporting requirements associated with Private Markets. The successful candidate will use their knowledge of asset servicing and Private Markets to anticipate client needs, provide informed guidance, strengthen service delivery and support the Relationship Manager(s) in identifying opportunities to broaden the relationship and generate additional revenue.

• Own the end-to-end service experience for assigned Private Markets clients and ensure effective connectivity across the client, Relationship Management and Northern Trust operational teams.
• Develop a detailed understanding of each client’s operating model, investment strategy and fund structures across Private Equity, Private Credit, Real Estate, Infrastructure and semi-liquid products.
• Coordinate service delivery across relevant functions, including Fund Accounting, Transfer Agency, Investor Services and AML, Custody, Depositary, Financial Reporting, Corporate Secretarial, Tax, Risk and Compliance.
• Plan and facilitate client meetings, service reviews, operational calls, due diligence visits and governance forums, including preparation of materials, documentation of decisions and timely follow-up of actions.
• In conjunction with the Relationship Manager(s), engage with client senior management on complex or sensitive matters, including service issues, error resolution, remediation and material change initiatives.
• Oversee the timely investigation, resolution and escalation of client queries and service issues, ensuring clear ownership, effective communication and appropriate governance.
• Maintain oversight of service delivery across key Private Markets activities, including investor onboarding, capital calls, distributions, commitments, drawdowns, closings, valuations, waterfalls, allocations, liquidity events and investor reporting, as applicable to the client mandate.
• Support semi-liquid fund servicing requirements, including subscription and redemption cycles, liquidity management dependencies, dealing timetables and coordination between transfer agency, fund accounting and investor servicing teams.
• Create, maintain and monitor Service Level Descriptions and key performance indicators, identify emerging service trends and drive sustainable improvement plans where required.
• Oversee fee billing and related service administration to support accurate and timely issuance, investigation and resolution of billing queries.
• Provide client-level coordination for new fund launches, additional closings, acquisitions, disposals, restructures, mergers, migrations, liquidations and other lifecycle events in partnership with New Business, Product and Operations teams.
• Ensure the timely production and review of client reporting, management information and service packs, including analysis of performance against agreed service standards.
• Partner with the Relationship Manager(s) to identify evolving client needs, strategic opportunities and relevant Northern Trust solutions that can add value to the relationship.
• Prepare for and attend client board and governance meetings, review relevant materials, coordinate internal input and ensure that actions and commitments are tracked through to completion.

The successful candidate will benefit from having:

Work Authorization

Applicants must have the right to work in Ireland at the time of application and for the duration of employment.

Please note that Northern Trust is unable to provide employment permit sponsorship for this role. This includes Critical Skills Employment Permits, General Employment Permits, Intra-Company Transfer Employment Permits, Stamp 1G permissions, and other employment permits under Irish immigration frameworks.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.