AI Product Manager GSB CS

AI Product Manager GSB CS

Description -

Want to be part of shaping how AI transforms the way customers get support, solve problems, and succeed?

At HP’s Graphics Solutions Business, we are reimagining Customer Success with AI. Imagine press operators resolving issues before they need to open a case, remote engineers turning complex telemetry into actionable insights within seconds, and field engineers arriving prepared with the right knowledge and recommendations. That is the future we are building.

We are looking for an AI Product Manager to turn this vision into real products and measurable customer value. This is an opportunity to work at the intersection of AI innovation, product strategy, and meaningful customer impact. You will identify where AI can make the greatest difference, test ideas with customers and service teams, and lead cross-functional teams from discovery through launch, adoption, and scale.

This is a highly embedded product role. The successful candidate will work side by side with the core development organization and participate regularly in product discovery, planning, solution design, and delivery decisions, including in-person working sessions at the primary development site.

If you are excited about creating AI products that solve meaningful problems and want to influence how a global technology company transforms its relationship with customers—we would love to hear from you.

• Own the vision, strategy, roadmap, and end-to-end lifecycle of AI-powered products and capabilities across GSB Customer Success.
• Lead product discovery with customers, service teams, and business stakeholders to identify and prioritize the highest-value AI opportunities.
• Define AI-enabled experiences across self-service, troubleshooting, trusted knowledge, telemetry analysis, remote diagnosis, case management, and field-service preparation.
• Translate customer insights and business priorities into clear product requirements, MVPs, experiments, prioritized backlogs, and executable roadmaps.
• Act as the day-to-day product partner to the core engineering and data-science teams, participating directly in discovery, planning, solution design, and delivery decisions while ensuring that customer needs, product priorities, and business context remain central throughout execution.
• Build a connected Customer Success ecosystem by enabling reusable knowledge, data, customer context, identity, APIs, integrations, and telemetry across products.
• Incorporate responsible AI, privacy, security, explainability, human oversight, quality monitoring, and service continuity into product decisions.
• Define measurable outcomes, monitor adoption and business impact, and advise leadership on product investments, dependencies, risks, and portfolio priorities.

Product Management, Agile, Scrum, AI/ML, Design Thinking, or related certifications are preferred but not required.

Job -

Software

Schedule -

Full time

Shift -

No shift premium (Israel)

Travel -

Not Specified

Relocation -

No