technical support specialist for Rich Business Messaging

The initiative supports a next-generation Rich Business Messaging (RBM) ecosystem for a global technology leader specializing in cloud, mobile, and search platform infrastructure.

• Investigate, debug, and resolve high-tier technical queries and integration issues, aiming to resolve approximately 90% without L3 escalation
• Summarize log findings and technical diagnostics in clear, professional, business-friendly emails for external partners and developer teams
• Own the issue lifecycle from initial triage and reproducing bugs on physical Android/iOS devices through resolution or escalation
• Meet strict SLAs for P0/P1 incidents and provide real-time support during peak traffic and major messaging campaigns handling up to 2M+ messages
• Gradually learn to read, trace, and make simple Java code fixes or scripts over a 9–12 month period to reduce L3 dependencies

• 2+ Years of commercial experience in L2/L3 Technical Support, Developer Support, or Systems Analysis
• Deep understanding of REST APIs, JSON structures, and webhooks, with hands-on Postman API testing experience
• Ability to search, interpret, and trace message journeys across high-volume system logs
• Ability to read and trace source code, with comfort navigating Java/JSON environments
• Excellent written and spoken English, with the ability to explain complex engineering failures in clear business updates
• Strong investigative skills and the ability to uncover root causes rather than rely on standard manuals or scripts
• Будет плюсом: Familiarity with Android, iOS, or mobile messaging frameworks; Java development or ability to implement simple code fixes; experience reproducing issues on physical mobile hardware; on-call or real-time support during high-concurrency traffic events or campaigns

• Flexible schedule
• Medical insurance and sports benefits
• Corporate social events
• Professional development opportunities
• Well-equipped office