tech support engineer for video platform

EX.CO provides publishers with a video platform offering tools, innovation, and expertise to optimize websites with video. Its platform uses machine-learning and AI technology to help publishers manage video content and monetization, ad serving, content automation, and video recommendations.

• Support new client onboarding and day-to-day operations to ensure smooth launches and ongoing success
• Manage platform configurations, including content setup, video player settings, and basic advertising integrations
• Assist with post-launch product setup QA and troubleshooting
• Monitor system performance across platforms, flag anomalies, and assist with troubleshooting
• Generate reports for internal planning and customer growth updates, following established procedures
• Monitor files for unnecessary or missing lines and ensure everything is defined as expected
• Maintain internal dashboards to keep cross-functional teams aligned and informed

• Hands-on JavaScript skills and real debugging ability using DevTools, plus excellent CSS and HTML skills
• Experience with logging and monitoring tools such as Datadog, Groundcover, Logz.io, or similar, including searching logs, tracing issues, and identifying errors
• A production and troubleshooting mindset, comfort with production environments, and ability to read API responses in JSON and XML
• Experience with Git and basic Git workflows
• Background in technical support, implementation, or technical customer success, collaborating with Dev, AdOps, or Engineering teams
• Excellent English, clear communication, strong ownership, and ability to work independently across time zones
• Будет плюсом: AI tools and automation in daily work, multicultural or American-team experience, a technical degree, or QA automation

• Hybrid schedule with 3 office days in Poland
• Working hours: 10:00 AM to 7:00 PM Eastern European Time