support engineer in payment systems

COLIBRIX ONE builds AI-powered payment technologies for Payment Service Providers, Electronic Money Institutions, and neobanks across the EU and the UK. Its solutions include global card processing, digital wallet infrastructure, cross-border merchant accounts, alternative payment methods, and corporate accounts.

• Provide technical support to internal teams and partners on system monitoring and service stability
• Maintain and use Prometheus, Grafana, Loki, and Alertmanager
• Log, analyze, categorize, and escalate incidents in Jira Service Management
• Develop and maintain small automation tools, such as Python scripts and Telegram, Slack, or Jira bots
• Administer Linux servers, including logs, access control, services, and cron jobs
• Document recurring issues and solutions in Confluence
• Work with REST APIs to integrate third-party systems
• Participate in a 24/7 shift rotation, including nights and weekends

• 1+ Years of experience in technical support, operations, or system administration
• Strong command of the Linux CLI, logs, services, file permissions, and networking
• Experience with monitoring and alerting systems
• Understanding of incident and problem management, including ITIL or Jira workflows
• Basic Python scripting skills
• Understanding of REST APIs
• Excellent written and verbal communication skills in English and Russian
• Willingness to work in a shift-based environment, including on-call
• Attention to detail and ability to explain complex technical concepts in simple terms
• Будет плюсом: Experience with Telegram, Slack, or Jira bots; experience in FinTech, acquiring, or payment systems; familiarity with Docker, CI/CD, or centralized logging systems such as ELK or Jaeger; hands-on contributions to automation or monitoring in production environments

• Competitive salary and benefits package
• Flexible work arrangements to support work-life balance
• 24/7 Shift rotation, including nights and weekends