support engineer for enterprise IT environments

We are looking for a proactive and customer-focused IT Onsite Support Engineer to join our team in Mijdrecht. You will provide hands-on technical support to end users, ensuring IT systems, devices, and workplace technology operate efficiently. This is an excellent opportunity for an experienced IT professional who enjoys working directly with users in a fast-paced onsite environment.

• Provide first- and second-line onsite IT support to end users
• Diagnose and resolve hardware, software, and network issues
• Install, configure, and support desktops, laptops, printers, mobile devices, and peripherals
• Deploy, image, and configure Windows devices
• Support Microsoft 365 applications, including Outlook, Teams, and Office applications
• Manage user accounts, permissions, and passwords using Active Directory or Microsoft Entra ID
• Log, track, and resolve incidents and service requests in an ITSM/ticketing system
• Perform hardware replacements and manage assets
• Escalate complex technical issues to appropriate support teams
• Deliver customer service while meeting SLA targets
• Document troubleshooting steps and maintain accurate support records

• At least 2 years of IT support experience in a desktop or onsite support role
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory or Microsoft Entra ID, basic networking (TCP/IP, DNS, DHCP), hardware troubleshooting, and device deployment
• Experience with ticketing systems such as ServiceNow, TOPdesk, Jira, or similar
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and prioritize multiple tasks
• Fluent Dutch and English, spoken and written
• Must be based in or willing to commute daily to Mijdrecht or the surrounding area
• Must be eligible to work in the Netherlands
• Available to start ASAP
• Будет плюсом: ITIL Foundation certification, Microsoft certifications (MD-102, MS-900, AZ-900, or equivalent), experience supporting enterprise IT environments

• Full-time employment
• Start date: 17 August 2026
• Ongoing training and professional development
• Competitive salary based on experience