Software Support Consultant

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia, USA.

• Actively participate in technical support operations, assisting with customer needs
• Respond to customer requests, identifying problems, and providing the customers with all the necessary information to resolve their issues
• Seek to understand problems and then reproduce, localize, and describe them before passing them on to developers.
• Find workarounds for problems.
• Work extensively with the issue tracker (e.g. JIRA), searching for existing similar reports and submitting new ones.
• Maintain issue tracker log for customers, per customer.
• Contribute to both internal and external documentation.
• Maintain the knowledge base and documentation.
• Maintain, administer and support tools used in deploying the solution.
• Setup, configure and deliver demos of solutions both to internal and external users
• Support the QA processes

• Bachelor’s and/ or Master’s degree in Computer Engineering, Computer Science or any other related field.
• Strong understanding of object-oriented programming.
• Knowledge and experience in one (or more) of the following: ASP.NET, C#, Java, HTML, XML, Web Services.
• Ability to work from rudimentary requirements and specifications.
• Good knowledge of SQL programming, preferably Ms SQL Server.
• Ability to prioritize assignments, handles shifting deadlines, and work independently as well as in a team environment.
• Excellent analytical and problem solving skills with an understanding of existing and emerging technologies.
• Ability to prioritize workload and work well under pressure to meet deadlines and manage business expectations.
• Excellent communication and presentation skills, both written and verbal, with the ability to present complex ideas to technical and non-technical audiences.
• Self-directed and keen on learning.
• A good command of the English language (oral and written) is a must.
• 0-3 years of relevant experience
• Familiar with major OSs, SSH.
• Network connectivity troubleshooting
• Linux OS fundamentals