NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.
Title: Help Desk Representative (German and English language required)
Location: Belgrade, Serbia
We are seeking a professional to coordinate and drive incidents to restore normal service operations as quickly as possible, minimizing business disruption. This role plays a key part in service quality, availability, and continuous improvement across the organization.
A successful candidate will proactively manage incidents from identification through resolution, work collaboratively with multiple service management functions, and ensure clear communication with customers and internal teams. The role also contributes to improvement actions and reporting to support best practice development.
The position is responsible for overseeing the full incident lifecycle, ensuring timely resolution, effective coordination, and clear communication. This position supports financial services customers, particularly in ATM and banking environments, and contributes to service improvements through incident reporting and analysis. The role requires strong customer focus, communication skills, and coordination across technical and service teams.
