Security Monitoring & Detection
Monitor customer environments for security threats, suspicious activities and policy violations, ensuring timely identification of potential risks.
Alert Analysis & Triage
Analyze and prioritize security alerts generated by SIEM, EDR/XDR, network, cloud and other security technologies, determining appropriate response actions.
Incident Investigation
Investigate security incidents, assess their severity, impact and business relevance, and distinguish between true positive and false positive events.
Incident Escalation & Response Support
Escalate validated incidents to customer security teams in accordance with established procedures and SLAs, while supporting incident response activities when required.
Customer Communication
Communicate incident details, recommendations and investigation findings to customers in a clear, professional and customer-oriented manner.
Threat Analysis & Correlation
Correlate information from multiple data sources to identify malicious activity, emerging threats and attack patterns across complex environments.
Documentation & Continuous Improvement
Document investigations, findings and response actions within ticketing and case management systems, while contributing to threat hunting, detection improvements and SOC process optimization.
Collaboration & Security Enhancement
Work closely with international colleagues, customers and technology partners to strengthen overall security capabilities and improve customer security posture.
