Site Reliability Engineer

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

We are building a new AI Ops Engineering team at Expedia Group focused on reliability, incident response, and operational excellence for one of the world's largest e-commerce and online travel platforms, which powers Expedia, Hotels.com, Vrbo, and our B2B travel business. The team operates in a follow-the-sun model with colleagues across regions. This role covers EMEA hours, handing over to the next region at the end of the shift. We keep production services, including AI-enabled ones, healthy, observable, and recoverable in a cloud-first AWS environment, so travelers can search and book without disruption. We apply SRE and DevOps principles to detect problems early, respond fast under pressure, hand over cleanly, and learn from every incident so it doesn't happen twice. This role is about operational ownership, not building models.

• Own production health during EMEA hours as part of a follow-the-sun team, and hand over cleanly to the next region.
• Act as a first-line responder for production incidents affecting Expedia Group's travel platforms: triage, troubleshoot, escalate, and drive issues to resolution within defined SLAs.
• Contribute across the full incident lifecycle: detection, response, communication, mitigation, recovery, and follow-up.
• Take part in blameless post-incident reviews using structured methods such as RCA and 5 Whys, and track corrective actions through to completion.
• Build, tune, and maintain actionable, low-noise alerts, dashboards, and monitors, and reduce alert fatigue.
• Use logs, metrics, and traces (Splunk, Datadog, or similar) to investigate issues across distributed systems on AWS.
• Write and maintain runbooks, handover notes, and operational documentation so knowledge is shared across regions.
• Automate repetitive operational work using scripting and, where useful, infrastructure as code.
• Work with software engineers, platform teams, and data/ML partners across Expedia Group to improve the operability of production services, including AI-powered workloads.
• Participate in shift rotations, including weekends, and communicate clearly with technical and non-technical stakeholders during incidents.

The total cash range for this position in Prague is Kč1,077,000.00 to Kč1,507,500.00. Employees in this role have the potential to increase their pay up to Kč1,723,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.


Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

You can find the benefits for this location and any collective agreement that may apply here.

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.