Site Reliability Engineer

At Precisely, we're not just building software — we're shaping the future of data integrity. As a global leader in data quality, data enrichment, and location intelligence, Precisely helps thousands of the world's most trusted brands make confident decisions with data they can rely on. We're an AI-first organization, which means artificial intelligence isn't a buzzword here — it's woven into how we build products, how we work, and how we think about solving complex problems for our customers. When you join Precisely, you join a team of curious, driven innovators who believe that better data makes the world run better. If you're ready to do meaningful work at the intersection of AI and data — and help define what's possible — we'd love for you to apply!

The Site Reliability Engineer (SRE) is responsible for the reliability, performance, and scalability of Precisely's infrastructure platforms across CEDAR (CCX) — an on-premises, private cloud managed services environment; RapidCX (RCX) — an AWS cloud environment for SaaS-delivered customer communications management; and Hosted Managed Services (HMS) — an AWS cloud environment supporting managed client deployments.

This role bridges software engineering and systems operations, building automation, observability tooling, and reliability standards to ensure platform availability and operational excellence. SREs are enabling partners: they set reliability standards, define what 'reliable' looks like for each service, validate production readiness, and coach engineering teams on operational best practices. Engineering teams own the reliability outcomes of the services they build; the SRE ensures they have the standards, tooling, and guidance to meet them.

As a Senior SRE, this role is regarded as a platform expert across CCX, RCX, and HMS, taking on the majority of complex reliability engineering work, mentoring less experienced engineers, and contributing to release triage and coordination efforts.

• Define and maintain reliability standards across CCX, RCX, and HMS, including SLOs, SLIs, and error budgets.
• Define standards for actionable alerting, meaningful logging, and diagnostic tracing; partner with engineering teams to ensure those standards are met.
• Serve as a platform expert and lead complex reliability engineering work across on-premises, private cloud, and AWS environments.
• Build and maintain infrastructure-as-code, deployment automation, monitoring, alerting, and observability tooling using Terraform, Ansible, Datadog, and scripting languages.
• Partner with engineering teams to embed reliability, operability, scalability, backup, recovery, and failure-mode considerations into service design and delivery.
• Lead Operational Readiness Reviews and validate production and disaster recovery readiness for qualifying changes.
• Contribute to release triage, deployment coordination, maintenance windows, and change and security reviews.
• Lead response to complex P1/P2 incidents, serve as incident commander when required, and communicate status clearly to technical and non-technical stakeholders.
• Author root cause analyses and post-incident reports, identify recurring patterns, and implement preventive automation to reduce manual toil and improve MTTR.
• Maintain operational runbooks, reliability backlogs, and team knowledge resources covering monitoring gaps, recurring incidents, and operational risks.
• Use Precisely-provided AI tools for automation, incident analysis, troubleshooting, runbook creation, solution testing, and architecture documentation.
• Ensure infrastructure configurations meet security, compliance, vulnerability-remediation, and data-protection requirements.
• Mentor Associate SREs and SREs, coach engineering teams on production diagnostics and operational practices, and contribute to cross-team design reviews.
• Lead project-based work, coordinate on-call coverage, and model strong operational discipline and follow-through.
• Participate in a rotating on-call schedule covering after-hours, weekends, and holidays, including critical production changes and escalations within defined SLA windows.

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