Service Desk Associate - German speaker

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Job Title: Service Desk Associate - German speaker

Location: Belgrade, Serbia (hybrid)

Grade: 7

• Comprehensive database ATM management and software support for banks. Financial customers with Incident Management Services.
• Incident identification, logging, categorization, prioritization, Initial diagnosis, Escalation, as necessary, Incident resolution and Incident closure.
• Communication with the user community throughout the life of the incident
• Communication with other service management processes:
• Change management,
• Problem management,
• Service asset and configuration management,
• Service level management and communication with IT service.
• Creating different types of Reports on clients or supervisor’s request
• Other corresponding duties maybe assigned

• Degree from a 4-year college or university.
• Proficiency in MS Office Suite
• Fluent German and English language skills required
• Customer service experience
• Experience in ATM operations, bank operations, retail banking or other banking capacity is preferred.
• Must have strong oral and written communication skills.
• Keen listening and high grasping skills
• Good understanding of telecommunications / network / information technology solutions & products
• Good coordination skills

Offers of employment are conditional upon passage of screening criteria applicable to the job.

• Private Health Insurance
• Employee Referral Bonus Program
• Wellbeing Resources
• Baby Bonus
• Life, Accident & Disability Insurance
• Numerous opportunities for internal career pathing and advancement
• Discounts for employees at NCR Atleos partners