описание
The NOC ensures 24/7 monitoring, incident detection, and operational analytics for critical production systems. This is a monitoring and analytical role — ideal for someone who thrives on data interpretation, trend analysis, and process improvement, rather than hands-on code changes.
задачи
- Continuously monitor system, application, and business KPIs across observability platforms (Grafana, Coralogix, Prometheus, CloudWatch, etc.).
- Identify anomalies, performance degradation, or potential service risks before user impact.
- Validate alerts and eliminate false positives using data correlation and event analysis.
- Capture all incident events, maintaining clear, timestamped timelines.
- Analyze recurring incidents and false alarms to identify monitoring gaps and optimization opportunities.
- Support post-incident data analysis and trend visualizations.
- Declare and track incidents through their lifecycle.
- Escalate to appropriate L2/L3 teams when technical intervention is needed.
- Ensure communication clarity and SLA compliance during active incidents.
- Participate in Post-Incident Reviews (PIRs) as data owner — providing metrics and trend context.
- Refine alerting logic, thresholds, and escalation policies based on historical data.
- Maintain and enhance NOC runbooks and monitoring documentation.
требования
- 2+ years in NOC, monitoring, or reliability analytics.
- Knowledge of ITIL incident management lifecycle.
- Familiarity with (Pager Duty), Jira, and observability tools (Grafana, Coralogix (or similar), Prometheus).
- Strong analytical skills.
- Excellent communication and cross-team coordination.
- Understanding of infrastructure and Golden signals (Latency, traffic, errors, etc.)
условия
- 18 non-service delivery days per year
- Birthday gifts from the company
- Partially covered language classes after three months of employment
