At Plexus, our vision is to help create the products that build a better world. By embracing an innovative culture of excellence, we pride ourselves on designing, manufacturing and servicing some of the world’s most transformative products. From life-saving medical technology and mission-critical defense solutions to sophisticated industrial automation, we’re proud to partner with our customers to bring their complex ideas to market.
Visit Plexus.com to learn more about our unwavering commitment to our vision.
Living Our Values
With a vision rooted in the wellbeing and inclusive engagement of our team members, our customers, their end users and our communities, people are the heart of what we do and who we are. Our values unite and guide us in everything that we do.
Our values include: Growing our People, Building Belonging, Innovating Responsibly, Delivering Excellence and Creating Customer Success.
As part of our team, you’ll do impactful work within an inclusive environment where everyone works together to achieve extraordinary outcomes. You’ll be empowered to reach your full potential through managing your own personalised development plan and access to our learning and development programs.
Purpose Statement: Provides technical support to Plexus global user community while ensuring that applications, systems, networks and technologies are available and functioning in support of business processes. Collaboration with other IT personnel, vendors and business personnel to identify and resolve issues as well as provide effort to technology projects that promote the Plexus philosophy and business objectives.
Key Job Accountabilities:
- System Maintenance: Follows established change management policy and procedure to research and recommend new technology, test and implement system updates, modifications or deletions. Works to ensure systems remain healthy and available while delivering flawless execution to common and customized tasks as well as tactical projects.
- System Ownership: Own and maintain systems, networks, technologies, inventory or processes that provide a solution to a business function of Plexus. The support of low and moderate complexity and / or common and customized solutions to ensure the availability, integrity, security and recoverability of Plexus data on a 24 x 7 x 365 basis. This includes ticket escalation and resolution; patch management and deployment; performance and availability monitoring; resource capacity and management; upgrade execution; system documentation; installation and configuration. Ensures user satisfaction by resolving basic operational issues regarding area of expertise or assignment, utilizing Plexus policies and/or procedures.
- Project Work: Partner and collaborate with members of global IT including project management, solution management, infrastructure and Engineering Solutions to deploy moderate complexity purchased or developed technologies that support business requirements.
- User Support: Ensures user satisfaction by resolving common and customized operational issues regarding areas of expertise or assignment, utilizing Plexus policies and/or procedures.
- Operations: Follow and / or enhance policies and procedures that are established to deploy, manage and support systems which provide services to global, regional or local Plexus personnel and/or customer needs.
APAC: Assist with infrastructure additions (UPS, CRAC, EMS, Audio Video and network structured cabling).
- All GT team members are responsible for upholding the organization's cybersecurity posture by adhering to security policies and procedures, actively participating in training, protecting data and systems, actively identifying and mitigating vulnerabilities, and promptly reporting any suspicious activity or potential security incidents.
