modern workplace manager

Devoteam is a global digital transformation provider serving leading organizations across EMEA. Its work focuses on cloud, data, and cybersecurity, with a revenue of €1B.

• Lead, empower, and mentor sub-teams responsible for Service Desk, local Onsite Support engineers, and Endpoint administrators to deliver high customer satisfaction (CSAT)
• Improve local physical IT support services across office locations by implementing high-touch, white-glove support and walk-up tech bars
• Oversee the global device fleet lifecycle, including hardware standards, procurement, and refresh cycles
• Partner with the Asset Manager to improve computer and mobile inventory tracking, asset tagging, and ServiceNow (ITAM) workflows
• Manage Google Workspace as the primary root Identity Provider (IdP) and configure Entra ID as the federation bridge to Azure, GitHub, and Microsoft ecosystems
• Drive device management strategy using Ivanti (MDM) and ensure endpoint protection with Sophos (EDR)
• Enforce Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Conditional Access rules to support a Zero Trust model without slowing workflows
• Streamline zero-touch deployment via Ivanti, automated hardware provisioning, and onboarding/offboarding workflows

• 6–8+ Years of professional IT experience, including at least 3+ years directly leading On-Prem Support, Digital Workplace, or End-User Computing (EUC) teams
• Proven track record modernizing physical IT support services and managing full-lifecycle enterprise device fleets, including laptops, mobile phones, workstations, and peripherals
• Practical experience managing devices via Ivanti (MDM), endpoint security with Sophos (EDR), and hardware asset tracking in ServiceNow
• Hands-on expertise managing Google Workspace as a primary IdP and Entra ID as a federation bridge into Azure, GitHub, and Microsoft environments
• Highly user-centric mindset, passion for employee experience and high CSAT, and rapid resolution SLA performance
• Proven ability to mentor local onsite engineers and helpdesk staff across international locations
• Full professional fluency in English (written and spoken)

• Work location: Lisboa, Portugal