L1 support specialist

BGaming is a game development studio that creates online casino games.

• Communicate with clients through the Jira helpdesk system and messengers, handling inquiries professionally and efficiently
• Help customers resolve requests or escalate complex issues to L2 specialists
• Create and customize game environments and betting levels as requested by clients
• Compile and update internal documentation, training manuals, and troubleshooting processes
• Complete tasks accurately and within set timelines
• Manage customer and colleague expectations and support their satisfaction
• Keep management informed about progress on monthly and quarterly initiatives
• Collaborate with the team to achieve sustainable growth

• Around 6 months of experience in customer support or a similar role
• Advanced Russian and Upper-Intermediate or higher English
• Strong attention to detail and ability to follow processes
• Experience with JIRA and Confluence
• Strong organizational and communication skills

• 4-On/2-off schedule with rotating days off
• Evening shift from 6:00 PM to 2:00 AM, Warsaw time
• 100% Paid vacation and sick days, plus extra days off
• Medical insurance and mental health support
• BCoins for internal rewards and perks
• Budget for professional development, certifications, and English and Polish language courses
• Hackathons, team events, and parties
• Kids’ camp for BGamers’ families
• Referral program with rewards