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ОБЩЕСТВО С ОГРАНИЧЕННОЙ ОТВЕТСТВЕННОСТЬЮ "ЦЕНТР НАЦИОНАЛЬНЫХ ИНТЕЛЛЕКТУАЛЬНЫХ СИСТЕМ" ИНН: 9704271170
описание
The team guides enterprise clients through migrations from ServiceNow to Atlassian Jira Service Management, delivering seamless ITSM platform transitions with minimal business disruption.
задачи
Assess clients’ existing ServiceNow instances and design migration roadmaps to JSM
Architect ETL processes to securely and accurately migrate historical tickets, assets, users, and attachments from ServiceNow to JSM
Configure JSM projects, request types, automation rules, SLAs, and queues to match or improve upon ServiceNow functionality
Re-establish or integrate third-party tools, CI/CD pipelines, and monitoring systems with the new JSM environment
Conduct end-to-end testing, UAT, and data validation to ensure zero data loss and functional parity
Collaborate with client IT teams, project managers, and end-users, providing technical guidance, training, and best-practice advice for Atlassian ITSM adoption
требования
3+ Years of hands-on experience administering and configuring Jira Service Management and ServiceNow
Proven success leading at least 1–2 end-to-end migrations from ServiceNow to JSM
Deep knowledge of ITSM processes: Incident, Problem, Change, and Request Management
Proficiency in Atlassian Cloud or Data Center administration, automation rules, and Jira REST APIs
Experience with ServiceNow tables, Business Rules, Script Includes, and data export/import in JSON, XML, or CSV
Proficiency in Python, JavaScript, or Groovy for data manipulation and automation
Excellent client-facing communication, problem-solving, and stakeholder management skills
Будет плюсом: Atlassian Certified Professional for Jira Service Management or Jira Administration, ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS-ITSM)
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