IT system administrator for Jira

With over 2700 employees in 34+ subsidiaries across the EMEA region, ASBIS is a pre-eminent global value add distributor, OEM, and solutions provider. We are distinguished by our in-depth industry insight and 36+ years of experience as a reliable global partner for clients and suppliers. We are proud of being one of the certified companies by Great Place to Work®, the global authority on workplace culture, as we believe that our true asset is people.

• Ensure stable operation of Jira and Jira Service Management and provide technical support to users.
• Troubleshoot system issues and maintain Jira configurations, workflows, automations, plugins and permissions.
• Configure and customize Jira based on business requirements, including workflows, business rules, SLAs, queues, forms and notifications.
• Optimize existing Jira processes and implement automations to reduce manual operations and improve efficiency.
• Translate business requirements into Jira-based technical solutions and implement new projects and functionality.
• Configure and maintain integrations between Jira and internal or external systems using APIs, webhooks and other integration mechanisms.
• Develop Jira solutions for Customer Care, Support, Warranty/RMA, QA and Product processes.
• Automate ticket creation, routing, escalation, incident management and resolution-time control.
• Support integrations with monitoring tools, bots, AI solutions and other support systems.
• Configure dashboards, reports, filters and data flows for KPI, SLA and operational analytics.
• Test changes, validate implementations and provide post-launch support.
• Maintain and customize Jira configurations, workflows, automations, custom plugins and permissions.
• Gather requirements, advise stakeholders on Jira capabilities and feasibility, and collaborate with cross-functional teams.
• Develop and modify custom Jira plugins when required to support business processes and extend Jira functionality.

• Strong hands-on experience with Jira administration, configuration, support and customization.
• Strong knowledge of Jira workflows, custom fields, permissions, automations, Jira Service Management and plugins.
• Experience designing and implementing business processes and translating business requirements into effective Jira solutions.
• Practical experience with Jira integrations using APIs, webhooks and other integration mechanisms.
• Experience with Customer Care / Support process automation, including ticket routing, incident management, SLAs and escalations.
• Strong skills in Jira reporting and data management, including dashboards, filters and KPI/SLA reporting.
• Strong troubleshooting, testing, optimization and problem-solving skills.
• Ability to work independently, gather requirements and communicate effectively with IT, Support, QA, Product, RMA and other business teams.
• Hands-on experience writing and modifying custom Jira plugins.
• Fluent English and Russian.
• Будет плюсом: Experience integrating Jira with BI, analytics or other business systems is an advantage

• Opportunity to work for a financially strong, fast-growing multinational company
• Constant interaction with global teams of professionals 🎯
• International career opportunities 🚀
• Access to continuous professional development: training, certification programs, events, and team buildings
• Competitive salary package and motivation scheme
• Life events’ gifts, corporate presents and awards, years of service bonuses 🎁
• Special prices for the Company products