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описание
This role will have access to sensitive and/or confidential employee or customer personally identifiable information (PII) and/or Company financial information, and therefore will be subject to background checks upon receiving a conditional offer of employment.
Scopely is a video game and interactive entertainment company that creates, develops, publishes, and live-operates games across mobile, web, PC, and console. Its portfolio includes MONOPOLY GO!, Pokémon GO, and other games, and its proprietary technology platform is Playgami.
задачи
Run diagnostics, assess impact, prioritize support requests, and own them through resolution with timely, empathetic communication
Troubleshoot workstation, connectivity, identity, and workplace technology issues across macOS, Windows, iOS, and Android
Maintain operational ownership, technical knowledge, and clear escalation paths as a subject-matter expert
Support employee onboarding, offboarding, device lifecycle, and access processes
Prioritize tasks based on impact and urgency
Administer and improve support processes, identifying opportunities to streamline, automate, and enable self-service
Apply security best practices, focusing on data integrity and malware protection for workstations
Produce technical documentation, runbooks, standards, and knowledge-base content
Research and recommend innovative, automated approaches to system administration tasks that scale with company growth
Use AI responsibly to improve support while maintaining human oversight
Support the AV/VC platform (Zoom)
требования
At least 5 years of related IT support or service desk experience
Experience with macOS, Windows, iOS, Android, peripherals, business applications, and workplace technology
Working knowledge of Google Workspace, Microsoft 365, Okta, JumpCloud, Zoom, endpoint management, and identity/access controls
Hands-on experience with Jira Service Management or a comparable platform
Experience with scripting and delivering process improvements or automation
Strong English language skills
Excellent interpersonal and communication skills, including the ability to work with users at all organizational levels
Decision-making, time management, planning, communication, and end-user service skills
Будет плюсом: experience with Jamf Pro, Meraki, NinjaOne/NinjaRMM, or similar platforms, experience building prototypes, test cases, or small automation solutions, relevant IT service management, cloud, endpoint, or security certification
условия
On-site at the Barcelona hub, 5 days a week
The role involves access to sensitive or confidential employee or customer PII and/or company financial information; background checks apply after a conditional offer
No payment or financial information is requested during the application or hiring process
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