As an IT Security Manager supporting Authentication, Authorization, and Web Security Operations, you will lead a high-performing team responsible for securing customer-facing platforms while enabling digital innovation. This role is critical in modernizing how work is managed and delivered—driving structured intake, workflow transformation, and operational excellence across core security services.
You will partner closely with Digital, Application Development, and Business teams to ensure security solutions are delivered efficiently, transparently, and at scale. Success in this role requires a balance of technical leadership, process discipline, and strong stakeholder engagement.
This role is remote; however, candidates must reside within a reasonable commuting distance of one of the following Voya office locations: Windsor, CT; Boston, MA; Atlanta, GA; Minneapolis, MN; or Charleston, SC to support periodic onsite collaboration and team engagements.
Team Leadership & Delivery
Lead and manage a team of ~8–10 engineers responsible for authentication, API security, and web security platform deliveryDrive team productivity, accountability, and output optimizationEstablish clear ownership, priorities, and expectations across the teamIntake, Process & Workflow Transformation (CORE FOCUS)
Build and enforce structured intake processes for work requests from digital/application teamsTransition the team from ad hoc tracking (email/spreadsheets) to formal workflow management (e.g., ServiceNow)Define SLAs, prioritization models, and delivery timelinesImplement tracking, reporting, dashboards, and performance metricsEnsure consistent visibility into work status, throughput, and delivery outcomesStakeholder Engagement
Partner closely with Digital, Application Development, and Business teamsTranslate business requests into structured, actionable work for the teamAct as a liaison between technical teams and business stakeholdersEnsure clear communication of delivery timelines, risks, and outcomesPlatform & Security Delivery
Oversee delivery and configuration across key platforms including:IBM Verify Identity Access (formerly WebSEAL / ISVA)IBM DataPower (API management layer)Authentication and access management solutionsEnsure secure, scalable support of customer-facing applicationsGuide the team in implementing changes, enhancements, and configurationsOperational & Process Excellence
Drive continuous improvement in how work is executed and deliveredIntroduce governance, quality control, and accountability frameworksImprove consistency in documentation, intake, and delivery practices