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описание
Paysend operates a global platform for money transfers. Its ROC team provides 24/7 monitoring and observability across the infrastructure to help ensure fast and reliable transactions.
задачи
Monitor problems and faults, collect diagnostic data, and escalate alerts related to Paysend’s infrastructure and payment services
Create incident reports
Create War Rooms and coordinate engineers during critical incidents
Escalate alerts and ensure problem ownership is correctly assigned
Collaborate with engineers and stakeholders to improve observability efficiency and incident escalation speed
Diagnose technical problems using database queries and monitoring tools
Log analysis results in incident reports to help adjacent teams identify solutions for recurring and critical issues
Suggest improvements to system monitoring and response processes
Use metrics and incident learnings to reduce noise, improve signal, and shorten time-to-detect and time-to-recover
Contribute to internal documentation that improves transparency, consistency, security, and operational resilience
требования
English at B1 level or higher
Knowledge of Windows and Linux; basic operating system administration skills
Troubleshooting skills
Familiarity with basic networking concepts, including TCP/IP, HTTP, and other common Internet protocols
Ability to write basic SQL queries
Basic experience with virtualization and containerization
General knowledge of monitoring concepts
Experience with monitoring tools such as Zabbix and Grafana
Experience with ITSM systems such as Jira and Confluence
Ability to react quickly in emergencies
High level of responsibility and attention to detail
Familiarity with datacenter equipment and modern computer components
Strong analytical and problem-solving skills
Self-organized and proactive approach with excellent communication skills
Ability to handle multiple priorities and stressful situations during critical incidents
Able to work rotating shifts, including 12-hour day and night shifts; strict adherence to instructions and careful, detail-oriented work are important. Candidates who are uncomfortable with shift work, dislike meticulous work, or have difficulty with English may not be suited to the role
